Care management support coordinator with strong participant assessment and service coordination experience. Creates care plans, coordinates communication with participants and families, and partners across agencies to deliver required services. Monitors evolving needs and emphasizes outcome improvement through clear, factual documentation.
Overview
13
13
years of professional experience
Work History
Supports Coordinator- Care Management
Area Agency on Aging of Northwest Michigan
01.2021 - Current
Conducted comprehensive assessments and reassessments to develop effective plans of care for participants.
Coordinate, collaborate, and arrange services with agencies within our ten-county territory.
Maintained ongoing communication with participants and families to ensure alignment with individual needs and care plans.
Facilitated communication with local contracted providers across counties to improve service delivery outcomes.
Be an advocate continually seeking ways to improve process and procedures in the interest of the participant.
Experience with MMAP and plan comparisons with Medicare.
Licensing and Recruitment Specialist
Catholic Charities West Michigan
05.2018 - 01.2021
Collaborated with service providers to coordinate support for families in achieving their goals.
Supported and implemented treatment plans and activities to facilitate family progress toward goals.
Guided family bonding and adjustment during children's return from foster care to strengthen familial relationships.
Family Reunification Worker
Catholic Charities West Michigan
02.2014 - 05.2018
Attended court hearings to advocate for families' reunification objectives.
Coordinated and executed treatment plans, focusing on goal achievement and family activities.
Work collaboratively with all other service providers involved with the family to assist the family toward goal achievement.
Facilitated in-home support for families transitioning children from foster care.
Care Manager, IP Care Management at Mount Ascutney Hospital and Health Center/Dartmouth HealthCare Manager, IP Care Management at Mount Ascutney Hospital and Health Center/Dartmouth Health
Personal Care Management Skills Trainer Hybrid at Your Access Advocates, Inc.Personal Care Management Skills Trainer Hybrid at Your Access Advocates, Inc.
<ul><li>Supervises, coaches, and evaluates teaching staff and Family Support Workers</li><li>Serves as site leader and keeps effective operation of Children’s Services programs</li><li>Collaborates with the Operations Coordinator to ensure that facility issues are reported and resolved promptly</li><li>Ensures that the site supports all safety standards, such as emergency drills, at the proper intervals</li><li>Always supports compliance with DCFS licensing standards</li><li>Provides guidance on problem solving, classroom management and curriculum implementation to teachers daily</li><li>Schedules and facilitates monthly site and team meetings, as appropriate</li><li>In addition to the responsibilities listed above, as a Program Site Manager of Marillac St</li><li>Vincent DePaul Social Center employees are responsible for the following:</li><li>Demonstrated success navigating complex organizational structures; using influence and soft skills to move ideas to implementation; comfort with ambiguity, adapting to change; and managing under different circumstances</li><li>Sophisticated communication style that shows ability and commands respect, while also recognizing and using knowledge of others</li><li>Outstanding listening skills with the ability to uncover the factual issues affecting sites</li><li>Experience working successfully in a multi-site organization with proven success integrating into new work environments</li><li>Participates in civic engagement activities that advance the mission of Marillac Social Center</li><li>Advances parent leadership development</li><li>Performs other duties as assigned</li><li>Must be able to lift to fifty pounds (average child’s weight)</li></ul> at Marillac Social Center<ul><li>Supervises, coaches, and evaluates teaching staff and Family Support Workers</li><li>Serves as site leader and keeps effective operation of Children’s Services programs</li><li>Collaborates with the Operations Coordinator to ensure that facility issues are reported and resolved promptly</li><li>Ensures that the site supports all safety standards, such as emergency drills, at the proper intervals</li><li>Always supports compliance with DCFS licensing standards</li><li>Provides guidance on problem solving, classroom management and curriculum implementation to teachers daily</li><li>Schedules and facilitates monthly site and team meetings, as appropriate</li><li>In addition to the responsibilities listed above, as a Program Site Manager of Marillac St</li><li>Vincent DePaul Social Center employees are responsible for the following:</li><li>Demonstrated success navigating complex organizational structures; using influence and soft skills to move ideas to implementation; comfort with ambiguity, adapting to change; and managing under different circumstances</li><li>Sophisticated communication style that shows ability and commands respect, while also recognizing and using knowledge of others</li><li>Outstanding listening skills with the ability to uncover the factual issues affecting sites</li><li>Experience working successfully in a multi-site organization with proven success integrating into new work environments</li><li>Participates in civic engagement activities that advance the mission of Marillac Social Center</li><li>Advances parent leadership development</li><li>Performs other duties as assigned</li><li>Must be able to lift to fifty pounds (average child’s weight)</li></ul> at Marillac Social Center