Summary
Overview
Work History
Education
Skills
Timeline
Generic

ASHLEY WESTOVER

Traverse City,MI

Summary

Care management support coordinator with strong participant assessment and service coordination experience. Creates care plans, coordinates communication with participants and families, and partners across agencies to deliver required services. Monitors evolving needs and emphasizes outcome improvement through clear, factual documentation.

Overview

13
13
years of professional experience

Work History

Supports Coordinator- Care Management

Area Agency on Aging of Northwest Michigan
01.2021 - Current
  • Conducted comprehensive assessments and reassessments to develop effective plans of care for participants.
  • Coordinate, collaborate, and arrange services with agencies within our ten-county territory.
  • Maintained ongoing communication with participants and families to ensure alignment with individual needs and care plans.
  • Facilitated communication with local contracted providers across counties to improve service delivery outcomes.
  • Be an advocate continually seeking ways to improve process and procedures in the interest of the participant.
  • Experience with MMAP and plan comparisons with Medicare.

Licensing and Recruitment Specialist

Catholic Charities West Michigan
05.2018 - 01.2021
  • Collaborated with service providers to coordinate support for families in achieving their goals.
  • Supported and implemented treatment plans and activities to facilitate family progress toward goals.
  • Guided family bonding and adjustment during children's return from foster care to strengthen familial relationships.

Family Reunification Worker

Catholic Charities West Michigan
02.2014 - 05.2018
  • Attended court hearings to advocate for families' reunification objectives.
  • Coordinated and executed treatment plans, focusing on goal achievement and family activities.
  • Work collaboratively with all other service providers involved with the family to assist the family toward goal achievement.
  • Facilitated in-home support for families transitioning children from foster care.

Education

Bachelor's degree - Family Life Education

Spring Arbor University
Traverse City, MI
04-2009

Skills

  • Service coordination
  • Care plan development
  • Medicare coordination
  • Client advocacy
  • Service provider engagement
  • Organizational skills
  • Time management
  • Task prioritization
  • Team collaboration
  • Communication strategies
  • Professional conduct

Timeline

Supports Coordinator- Care Management

Area Agency on Aging of Northwest Michigan
01.2021 - Current

Licensing and Recruitment Specialist

Catholic Charities West Michigan
05.2018 - 01.2021

Family Reunification Worker

Catholic Charities West Michigan
02.2014 - 05.2018

Bachelor's degree - Family Life Education

Spring Arbor University
ASHLEY WESTOVER