Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Languages
Timeline
Generic

Gabriela De Los Santos Ramirez

Raleigh,NC

Summary

Professional with strong background in care management, adept at coordinating complex patient needs and healthcare services. Proven ability to foster team collaboration and deliver impactful results. Skilled in patient advocacy, care planning, and resource allocation. Reliable and adaptable, consistently meeting evolving demands of healthcare environments.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Care Management Coordinator

TimeDoc Health
01.2025 - Current
  • Educated clients and families on community resources, treatment options and health care services to better manage conditions.
  • Provided crisis intervention services when necessary by assessing risk levels promptly addressing safety concerns collaboratively with the treatment team.
  • Assessed clients and developed plans to meet needs.
  • Established and maintained relationships with clients, families and community partners to coordinate services to meet client's needs.
  • Facilitated family meetings to address concerns, establish goals of care, and provide psychosocial support.
  • Communicated with healthcare providers to facilitate continuity of care.
  • Promoted patient self-management by providing education on chronic condition management and healthy lifestyle choices.
  • Arranged transportation and documented details of discharge transition plans.
  • Coordinated referrals to specialists, hospitalizations, ER visits, ancillary testing, and other enabling services for patients.
  • Served as a liaison between patients, families, physicians, insurance providers, and other healthcare professionals for seamless care coordination efforts.
  • Monitored patient progress closely, adjusting care plans as needed to promote ongoing improvement.

Medical Assistant

Galatians Community Health Center
02.2024 - 12.2024
  • Hands on training in both clinical and administrative tasks including: Taking vital signs, preparing patients for exams, and assisting with procedures
  • Performing basic lab tests, administering injections, and managing medical records
  • Scheduling appointments, billing, and coding
  • Interacting with patients, families, and healthcare professionals
  • Coordinated with insurance companies to verify coverage and obtain pre-authorizations.
  • Served as a liaison between the medical team and patients for updates on medical conditions and treatment plans.
  • Conducted patient follow-ups to monitor progress and adjust treatment plans as necessary.
  • Educated patients on medical rights and care options during and after care.
  • Processed patient admissions, discharges, and transfers with attention to detail.
  • Managed front desk operations, including greeting visitors and answering multi-line phone systems.
  • Documented patient interactions accurately in electronic health records (EHR) system.
  • Answered inbound calls to greet and assist customers with various needs and questions.
  • Liaised with other providers to participate in meetings and coordinated patient care requirements.
  • Liaised with social services to provide resources and support for patients in need.

Shift Manager

Neighborhood Financial Service
04.2022 - 01.2024
  • Supervised hourly and temporary personnel, provided work direction and reviewed work processes.
  • Oversaw opening and closing duties and delegated tasks to team members for optimal productivity.
  • Led and directed team members on effective methods, operations and procedures.
  • Resolved customer inquiries, complaints, and issues providing insightful solutions.
  • Navigated multiple systems to identify source of issue.
  • Built strong knowledge of product line to assist customers in selecting products.
  • Handled escalated callers to reach positive outcomes.
  • Researched assistance requested and offered accurate information to resolve issues and respond to inquiries.
  • Managed client relationships to address concerns and monitor account performance.
  • Coached and reinforced standards to foster superior performance from crew members.
  • Delivered exceptional service and addressed customer challenges with tact and diplomacy.
  • Coordinated schedules and assignments for production staff to meet operational goals.
  • Facilitated communication between management and staff, acting as a liaison for concerns and suggestions.
  • Multitasked to resolve inquiries in real time, whilst giving customers full attention.
  • Listened actively to complaints, feedback and feature requests for future improvement.
  • Navigated between multiple systems to find relevant information necessary for assigned tasks.

Certified Nursing Assistant

Home Instead Senior Care
01.2020 - 04.2022
  • Documented patient information and care activities in electronic health record
  • Responded immediately to calls from patients for assistance or treatment and alerted medical staff to emergency situations.
  • Administered medications as prescribed and documented patient responses.
  • Assisted nursing staff with completing daily rounds, documenting vital signs, and answering calls
  • Responded to patient requests for supplies and personal comfort items such as extra blankets
  • Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
  • Documented and reported to nurses patient behavior observations, complaints, or physical symptoms.

Education

Associate of Applied Science - Medical Assisting

ECPI University
02.2024

Associate of Science - Nursing Assistance

Wake Tech Community College
06.2020

High School Diploma - undefined

Millbrook High School
Raleigh, NC
06.2019

Skills

  • Bilingual (English/Spanish)
  • Medication Assistance
  • Critical Thinking
  • Output Monitoring/Reporting
  • HIPAA Compliance
  • EHR Software
  • Health Information Management
  • Medical Terminology
  • Payment Collection
  • Outbound Calling
  • Medical Records Maintenance
  • Phlebotomy
  • Injections
  • Supporting Personal Needs
  • Symptom Documentation
  • Medical Billing/Coding
  • Administrative Support
  • Insurance Verification
  • Appointment Scheduling
  • Patient Care Coordination
  • Patient Registration
  • Time Management
  • Information Gathering
  • Care planning
  • Case assessments
  • Clinical documentation
  • Service coordination
  • Medication reviews
  • Medical chart documentation
  • Patient education
  • Referral management

Certification

  • CMA - Certified Medical Assistant
  • CNA - Certified Nursing Assistant
  • BLS - Basic Life Support
  • CPR - Cardiopulmonary Resuscitation


Accomplishments

  • Recognized for outstanding dedication to patient care.
  • Recognized for going above and beyond the call of duty.
  • Managing patient medical records and ensuring compliance with HIPAA regulations.
  • Arranging my schedule to complete all my work, including time-sensitive office tasks.
  • Starting a patient education program that increased patient understanding of their health conditions.

Languages

English
Full Professional
Spanish
Native or Bilingual

Timeline

Care Management Coordinator

TimeDoc Health
01.2025 - Current

Medical Assistant

Galatians Community Health Center
02.2024 - 12.2024

Shift Manager

Neighborhood Financial Service
04.2022 - 01.2024

Certified Nursing Assistant

Home Instead Senior Care
01.2020 - 04.2022

Associate of Science - Nursing Assistance

Wake Tech Community College

High School Diploma - undefined

Millbrook High School

Associate of Applied Science - Medical Assisting

ECPI University

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Gabriela De Los Santos Ramirez