ASHLEY WHEATLEY
Greenville,MS
Summary
Dedicated customer service representative with expertise in conflict resolution and account management. Proven track record of enhancing customer satisfaction through effective communication and problem-solving.
Overview
15
15
years of professional experience
Work History
Customer Service Representative
Planters Bank & Trust
Greenville , MS
03.2021 - Current
- Resolved customer inquiries and complaints promptly using support systems, ensuring professionalism.
- Assisted customers with account management transactions and product information inquiries.
- Collaborated with team members to maintain a seamless customer experience during high-volume periods.
- Provided exceptional customer service through effective communication and problem-solving skills.
General Manager
McDonald's
Greenville, MS
10.2011 - 10.2026
- Oversaw daily operations and maintained high service standards in a fast-paced environment.
- Managed staff schedules and ensured adequate coverage during peak hours.
- Trained and developed team members on customer service protocols and operational procedures.
- Implemented inventory management practices to optimize stock levels and reduce waste.
- Facilitated communication between departments to enhance teamwork and efficiency.
- Ensured compliance with health and safety regulations throughout the restaurant.
- Monitored financial performance, including budgeting and cost control measures.
- Developed marketing initiatives to promote new menu items and drive customer engagement.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Created schedules and monitored payroll to remain within budget.
- Trained employees on duties, policies and procedures.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Administered employee discipline through verbal and written warnings.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
Education
Associate of Science - General Studies
Mdcc
Moorhead, MS05-2006
Skills
- Customer relationship management
- Account management
- Conflict resolution
- Team collaboration
- Performance monitoring
- Staff training
Timeline
Customer Service Representative
Planters Bank & Trust
03.2021 - Current
General Manager
McDonald's
10.2011 - 10.2026
Associate of Science - General Studies
Mdcc