Ashley Wheeler
McMinnville,TN
Summary
Manager with proven expertise, excelling in customer service and team leadership. Skilled in decision-making and documentation, enhanced customer satisfaction. Developed management skills in collaborative and fast-paced environment, Seeking to transition into new field to adapt and thrive in. Knowledgeable Desired Position with solid background in customer service and call handling. Successfully resolved numerous customer inquiries and complaints, ensuring high satisfaction rates. Demonstrated excellent communication and problem-solving skills, consistently adapting to evolving customer needs.
Overview
2027
2027
years of professional experience
Work History
Call Representative
CRC
- Managed high volume inbound calls, ensuring customer inquiries were addressed promptly and accurately.
- Provided detailed information, assisting in bill paying
- Documented customer interactions in system, maintaining accurate records for future reference.
- Resolved customer complaints efficiently, enhancing overall satisfaction and loyalty to services offered.
Manager
Factory Connection
09.2024 - Current
- Management for the store, paper work, scheduling, sales, assisting customers and providing friendly and efficient customer service, resolving any issues that may occur, cash handling and banking, training new employees.
Small Business Owner
T’os Italian Diner
2021 - 2024
- Managed daily operations to ensure smooth service delivery and customer satisfaction.
- Developed and maintained relationships with local suppliers for quality ingredients.
- Created seasonal menu items based on customer feedback
- Trained staff on food preparation techniques and customer service standards.
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Evaluated sales reports and financial statements to manage cash flow and develop techniques to improve business.
Education
High School Diploma -
Sequachie County High School
Dunlap, TN2009
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Documentation and reporting
- Typing skills
- Basic typing skills
- Social skills enhancement
- Good communication skills
- Record keeping and documentation skills
Timeline
Manager
Factory Connection
09.2024 - Current
Call Representative
CRC
Small Business Owner
T’os Italian Diner
2021 - 2024
High School Diploma -
Sequachie County High School