Ashley White
Jacksonville,AR
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
9
9
years of professional experience
Work History
Sales Associate
Dollar General
11.2023 - 12.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Customer Service Representative
Pulaski County Treasurer
02.2017 - 04.2019
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Provided primary customer support to internal and external customers.
- Investigated and resolved customer inquiries and complaints quickly.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Transcriptionist
Market Strategies International Research Center
05.2015 - 03.2016
- Followed specific guidelines and style rules to meet clients' requirements and maintain consistency.
- Reviewed and edited transcribed reports and corrected material for spelling, grammar, and clarity.
- Verified accuracy of transcribed material prior to finalization.
- Reviewed completed reports for proper formatting, grammar, and sentence structure.
Cashier/Closer
Wendy's
10.2014 - 04.2015
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Performed shift change tasks each day to keep store neat and running smoothly.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Mopped and vacuumed floors to remove residue and restore finished appearance.
- Wiped windows, tables and other surface areas to eliminate dust and residue and increase aesthetic value.
- Scrubbed and sanitized toilets and trash cans to maintain healthy environment.
- Visually inspected area for overlooked aspects.
Education
High School Diploma -
Cabot High School
Cabot, AR05.2011
Skills
- Payment Processing
- Customer Needs Assessment
- Excellent People Skills
- Cleaning Techniques
- Listening Skills
- Time Management
- Problem-Solving Skills
- Relationship Building
- Exceptional Customer Service
- Cash Handling Accuracy
- Verbal/Written Communication
- Outgoing Personality
Timeline
Sales Associate
Dollar General
11.2023 - 12.2023
Customer Service Representative
Pulaski County Treasurer
02.2017 - 04.2019
Transcriptionist
Market Strategies International Research Center
05.2015 - 03.2016
Cashier/Closer
Wendy's
10.2014 - 04.2015
High School Diploma -
Cabot High School