Ashley White
Lubbock,TX
Summary
Proven leader in hospitality management, adept at driving customer satisfaction and team performance at Comfort Inn & Suites. Leveraged problem-solving skills and leadership qualities to exceed sales targets and enhance operational efficiency. Specialized in employee training and customer service management, fostering professional growth and building lasting client relationships.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Front Desk Manager
Quality Inn Hotel
Lubbock, TX
01.2022 - 08.2024
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Mentored and trained new hires, fostering a supportive work environment that facilitated professional growth.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Managed team schedules, ensuring adequate staffing levels for optimal front desk operations.
- Handled tasks and responsibilities for front office employees during periods of understaffing.
Sales Manager
Comfort Inn & Suites
Lovington, NM
01.2019 - 01.2022
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Evaluated competitor offerings to adapt sales strategies and maintain competitive advantage.
- Enhanced team performance with comprehensive training sessions, focusing on product knowledge and sales techniques.
- Exceeded sales targets consistently, through strategic planning and execution of targeted sales initiatives.
Customer Service Representative
Comfort Suites Hotel
Lovington, NM
01.2015 - 01.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Implemented rewards program that encouraged repeat business and strengthened customer relationships.
Education
High School Diploma -
Seagraves High School
Seagraves, TX05.2005
Skills
Customer Service
Check-in and Check-out Procedures
Problem-solving skills
Problem-Solving
Customer service expertise
Leadership Qualities
Hospitality Management
Employee Training
Customer Service Management
Operations Management
Certification
- Certified Food Hnadler, Quality Suites - April 2024-April 2026
Timeline
Front Desk Manager
Quality Inn Hotel
01.2022 - 08.2024
Sales Manager
Comfort Inn & Suites
01.2019 - 01.2022
Customer Service Representative
Comfort Suites Hotel
01.2015 - 01.2019
High School Diploma -
Seagraves High School