Ashley White
Atlanta,GA
Summary
Customer-focused service professional with 7+ years of experience handling high-volume inbound calls, resolving customer inquiries, verifying account and insurance information, and documenting interactions across multiple systems. Skilled in multitasking, problem-solving, and delivering empathetic support while maintaining professionalism and accuracy in fast-paced call center environments.
Overview
10
10
years of professional experience
Work History
Payroll Support Specialist
Insight Global
Atlanta, GA
01.2021 - Current
- Handle high-volume inbound/outbound calls and emails regarding payroll and expense inquiries.
- Investigate discrepancies by reviewing records and coordinating resolutions with internal teams.
- Process and verify 100+ records weekly while meeting strict deadlines.
- Document customer interactions and case resolutions across multiple systems.
- Consistently meet productivity and quality standards in a high-volume environment.
Verification Specialist
National Vision, Inc.
Lawrenceville, GA
01.2019 - 01.2021
- Verified insurance eligibility and benefits while ensuring accurate documentation.
- Communicated verification results and updates to customers via phone and internal systems.
- Resolved discrepancies between customer records and insurance information.
- Ensured HIPAA compliance while managing confidential patient information.
Customer Service Representative
Kaiser Permanente
Duluth, GA
01.2016 - 01.2018
- Managed high-volume inbound calls related to billing inquiries and coverage questions.
- Explained benefits and support options clearly to customers.
- Entered detailed case notes in internal systems for documentation and follow-up.
- De-escalated customer concerns using active listening and conflict resolution skills.
Education
High School Diploma -
Stephenson High School
Stone Mountain, GA2012
Skills
- High-Volume Call Center Support
- Data Entry & Documentation
- Professional Phone Communication
- Conflict Resolution
- HIPAA Compliance
- Time Management
- CRM & Multi-System Navigation
- Remote Customer Support
Timeline
Payroll Support Specialist
Insight Global
01.2021 - Current
Verification Specialist
National Vision, Inc.
01.2019 - 01.2021
Customer Service Representative
Kaiser Permanente
01.2016 - 01.2018
High School Diploma -
Stephenson High School