Ashley Whitehead
New Hampton,NH
Summary
Dedicated Medical Assistant with extensive experience at Concord Hospital, excelling in patient-centered care and blood collection. Proven ability to enhance operational efficiency while adhering to HIPAA standards. Recognized for strong communication skills and a commitment to delivering high-quality healthcare, ensuring optimal patient outcomes through meticulous documentation and compassionate support.
Overview
13
13
years of professional experience
Work History
Medical Assistant
Concord Hospital
Meredith, NH
10.2024 - 09.2025
- Assisted in patient intake and registration processes to ensure accurate data collection
- Supported healthcare providers by preparing examination rooms and maintaining cleanliness
- Learned to perform basic clinical tasks, including taking vital signs and documenting patient information
- Helped manage inventory of medical supplies, ensuring availability for clinical operations
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Conducted routine laboratory tests to assist in diagnosis and treatment of conditions.
Paraprofessional
Newfound Area School District
New Hampton, NH
08.2023 - 06.2024
- Assisted teachers in implementing educational activities and lesson plans for diverse learning needs.
- Supported classroom management by reinforcing positive behavior and maintaining a conducive learning environment.
- Collaborated with special education staff to adapt instructional materials for individualized student support.
- Monitored student progress and reported observations to educators for informed decision-making.
- Organized classroom resources and materials to enhance accessibility and efficiency during lessons.
- Participated in professional development workshops to improve instructional strategies and support techniques.
- Worked with special education department to make sure students were getting the resources they need to get the best education.
- Assisted with PT/OT activities for kids in need
- Coordinated with multidisciplinary teams to evaluate student progress and adjust instructional strategies as needed.
LNA/ED Technician
Valley Regional Hospital
Claremont, NH
12.2020 - 08.2022
- Assisted medical staff in patient care, ensuring timely and efficient service delivery.
- Monitored vital signs and reported changes to healthcare professionals for prompt intervention.
- Prepared treatment rooms by sterilizing equipment and maintaining cleanliness standards.
- Effectively communicated with patients to gather medical histories and convey instructions.
- Managed inventory of medical supplies, ensuring availability for critical procedures.
- Performed EKG's and other simple procedures.
- Performed blood draws.
- Organized medical information, and required paperwork for patient transfers, admit and discharges.
- Organized the transfer of patient to higher acuity facilities
- Ensured patient safety with strict adherence to infection control protocols and proper use of personal protective equipment.
- Assisted physicians in performing minor procedures such as suturing wounds, splinting fractures, and applying dressings to ensure optimal healing outcomes.
- Upheld patient confidentiality by adhering to HIPAA guidelines and protecting sensitive information from unauthorized access.
- Enhanced emergency department efficiency by triaging patients according to severity of condition and prioritizing medical needs.
- Improved patient care by providing timely and accurate documentation of vital signs, assessments, and interventions.
- Effectively worked with a team to perform life saving tasks.
Float Pool Certified Nursing Assistant
Dartmouth-Hitchcock Medical Center
Lebanon, NH
01.2020 - 06.2020
- Provided direct patient care, ensuring comfort and safety across multiple departments.
- Assisted nursing staff with daily tasks, enhancing workflow efficiency in fast-paced environments.
- Monitored vital signs and reported changes to medical personnel promptly for timely interventions.
- Educated patients and families on care plans, promoting understanding of health management strategies.
- Maintained accurate documentation of patient records, ensuring compliance with healthcare regulations.
- Ability to adapt to different departments with the most needs.
- Ability to Adapt to a number of situations and self manage.
- Strong ability to be proactive and self-motivated.
- impeccable time management skills.
LNA/ED Tech
Mt. Ascutney Hospital And Health Center
Windsor, VT
03.2018 - 01.2020
- Assessed patient conditions to prioritize care and ensure timely interventions.
- Collaborated with medical staff to support efficient patient flow within the emergency department.
- Managed and maintained medical equipment, ensuring readiness for immediate use during emergencies.
- Documented patient information accurately in electronic health records to uphold data integrity.
- Assisted in triaging patients according to severity of conditions, optimizing treatment times.
- Educated patients and families on procedures and care instructions for improved understanding and compliance.
- Mentored junior technicians on best practices in emergency care procedures and safety protocols.
- Streamlined ED operations by stocking treatment rooms with necessary supplies and maintaining cleanliness in all areas.
- Demonstrated strong clinical judgment in escalating urgent cases to the appropriate healthcare professional for timely intervention when needed.
- Promptly responded to critical situations, assisting in life-saving interventions like CPR administration and defibrillation techniques.
LNA
Springfield Hospital Center
Springfield, VT
01.2017 - 02.2018
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- worked with adults ages 18 and up at an adult day center.
- Provided respite to families caring for adults of special needs and elderly.
- helped maintain PT/OT for patients.
- Helped clients with everyday activities such as eating and showering.
- Developed and maintained exercises and activities for the well-being of our clients.
LNA/ED Technician
Springfield Hospital Center
Springfield, VT
09.2012 - 01.2017
- Collaborated with team members to enhance workflow efficiency in high-pressure environments.
- Documented patient information accurately in electronic health record systems for seamless data management.
- Supported training of new technicians on procedures and protocols to maintain operational excellence.
- Expedited patient flow through the ED by effectively managing caseloads, anticipating needs, and allocating resources accordingly.
- Supported the nursing team through efficient handling of non-medical tasks like transporting patients between units or ensuring bed availability for new admissions.
- Enhanced overall emergency department performance by actively seeking feedback from colleagues and implementing constructive suggestions for improvement.
- Collaborated closely with multidisciplinary teams, contributing valuable insights for developing individualized care plans.
- Contributed to a positive patient experience by patiently answering questions, providing reassurance, and addressing any concerns in a timely manner.
- Responded quickly and calmly to emergency situations, providing life-saving measures when necessary.
- Assisted with resuscitation, CPR, and emergency airway procedures.
- Collected basic samples, labeled specimens properly, and transferred to laboratory for testing.
- Assisted in obtaining and documenting vital signs and placement of oxygen saturation, cardiac monitoring, and non-invasive blood pressure monitoring systems.
- Safely transported patients by wheelchair, stretcher, or bed to other units.
- Measured and fit crutches and canes, instructing patients on proper use of support devices.
- Measured vital statistics, collected specimens for lab analysis and recorded data in appropriate medical records.
- Worked with nurses to assess patients and prepare for tests and procedures.
- Carried out phlebotomy procedures and watched for adverse reactions.
- Continuously monitored patients and reported changes to head nurses and physicians.
- Received direction and assignments from physicians and nurses, providing efficient technical support to optimize patient care.
- Quickly responded to codes and cardiac monitor alarms.
- Facilitated transfer of patients throughout medical facility and between departments.
- Maintained clean and sanitary environment in emergency department to meet hygiene measures.
- Liaised between nurses, physicians, patients and visitors.
- Followed all hospital policies and procedures and complied with local, state, and federal agency and accrediting body guidelines.
- Administered CPR, oxygen and other life-saving medical treatments.
- Assisted with lifting and moving patients.
- Followed all safety protocols and took necessary precautions while providing care.
Education
LNA Adult Licensing Program - LNA
River Valley Community Center
Springfield, VT09-2011
High School Diploma -
Springfield High School
Springfield, VT06-2009
Skills
- Expertise in HIPAA standards
- Patient-centered care
- Data entry
- Blood collection expertise
- Patient scheduling
- Laboratory specimen collection
- Medical terminology knowledge
- Vital sign evaluation and documentation
- EMR / EHR, I have worked with Cerner, T-systems, and epic among others
- Direct patient care
- Reliable team player
- CPR certification
- Immunization administration
- Phlebotomy techniques
Accomplishments
- Recognized for outstanding dedication to patient care.
- Recognized for going above and beyond the call of duty.
- Completed a preceptor program to help maintain positive learning environments for onboarding staff.
- Successful preceptor for dozens of onboarding staff throughout my medical career.
- Completed multiple different deescalation classes to help patients and staff in crisis.
- Completed electrocardiography classes to better read and understand patient heart rhythms to give patients better faster medical care
Employee excellence award
I was awarded the employee excellence award through Concord Hospital while working at Meredith Primary Care.
We had a patient walk in to our facility with an emergency medical situation. I was able to maintain patient privacy. Keep the situation and patient calm. I organized the emergency transfer and was able to maintain an manage the situation, appropriately directing staff to areas of need.
We were able to work as a team and provide top quality patient care to a patient whom was not part of regular patient organization.
The patient was able to be transferred to an appropriate facility for care in a timely manner.
Timeline
Medical Assistant
Concord Hospital
10.2024 - 09.2025
Paraprofessional
Newfound Area School District
08.2023 - 06.2024
LNA/ED Technician
Valley Regional Hospital
12.2020 - 08.2022
Float Pool Certified Nursing Assistant
Dartmouth-Hitchcock Medical Center
01.2020 - 06.2020
LNA/ED Tech
Mt. Ascutney Hospital And Health Center
03.2018 - 01.2020
LNA
Springfield Hospital Center
01.2017 - 02.2018
LNA/ED Technician
Springfield Hospital Center
09.2012 - 01.2017
LNA Adult Licensing Program - LNA
River Valley Community Center
High School Diploma -
Springfield High School