Ashley Wilkerson
Riverdale,GA
Summary
Competitive Sales woman with experience overseeing sales teams to meet sales plans. Proficient in handling customers' complaints, inquiries and addressing concerns. Consistently completes sales orders accurately to exceed customer expectations. Outstanding leadership, organizational, and communication skills. Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions. Reliable and upbeat saleswoman successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
4
4
years of professional experience
Work History
Sales Supervisor
BrandsMart USA
02.2022 - Current
- Increased customer satisfaction by addressing and resolving client concerns efficiently.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
- Handled escalated customer issues promptly, ensuring timely resolution and high levels of client satisfaction.
- Developed strong relationships with key clients, resulting in repeat business and increased revenue.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Boosted sales by implementing effective training programs for new and existing employees.
- Worked jointly with team members to assist with closing sales, cross-selling and upselling of products and services.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
- Supervised staff successfully, utilizing effective communication and dynamic interpersonal skills.
- Organized weekly team meetings to discuss progress, challenges, and opportunities for growth.
- Boosted customer satisfaction with personalized follow-up calls to address concerns and gather feedback.
- Maintained up-to-date knowledge of products and services offered to customers.
- Greeted customers and helped with product questions, selections, and purchases.
- Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
Sales Associate
Footaction
01.2021 - 02.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Education
Bachelor of Arts - English
Clark Atlanta University
Atlanta, GA05.2026
Skills
- Sales Presentations
- Effective selling techniques
- Sales strategy development
- Management Support
- Sales Training
- Store appearance and merchandising
- Goals and performance
- Delegation skills
- Public Speaking
- Negotiation
- Multitasking Abilities
- Organizational Skills
Hobbies
I love to read during my spare time I constantly am reading romance novels and books on self growth. Books are something that keep me in a peaceful state of mind. I also aspire to publish my own book someday as I do also like to write.
Timeline
Sales Supervisor
BrandsMart USA
02.2022 - Current
Sales Associate
Footaction
01.2021 - 02.2022
Bachelor of Arts - English
Clark Atlanta University