Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Valencia Anderson

Valencia Anderson

Tomball

Summary

Dynamic and results-oriented sales professional with over 16 years of proven success in exceeding KPI objectives by leveraging key metrics. Highly adaptable in addressing diverse customer needs with integrity. I have a strong track record of building trust and ensuring client satisfaction, which fosters long-term loyalty. As a dedicated high-impact professional, I excel in innovative sales techniques within rapidly evolving environments.

Sales leader with strong focus on team collaboration and achieving results. Skilled in developing and implementing sales strategies, coaching team members, and driving revenue growth. Reliable and adaptable, with excellent communication and problem-solving abilities essential for navigating changing market conditions. Passionate about fostering high-performance culture and delivering exceptional customer experiences.

Knowledgeable [Desired Position] with proven track record in sales leadership and team management. Demonstrated success in driving revenue growth and enhancing customer satisfaction. Successfully utilized strategic planning and relationship-building skills to achieve business objectives.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Sales Supervisor

Salelytics
  • Promoted to Sales Supervisor to assist Program Manager with all aspects of operations in the IBCC contract with American Express.
  • Manage a team of 20-30 WFH sales associates handling inbound calls.
  • Review sales associate calls daily for FTC compliance and closing abilities.
  • Uncover opportunities for improvement and provide coaching to assist the team in achieving compliance and KPI program goals.
  • Investigate and report compliance infractions.
  • Respond to client concerns with knowledgeable, professional service and remedied issues promptly and effectively.

Sr. Sales Associate

Salelytics
05.2023 - 02.2024
  • Engaged with both new and established business owners, utilizing active listening techniques to identify customer needs and offer expert guidance on AMEX business products and services, all while adhering to ethical and FTC standards and regulations.
  • Provided customized business payment solutions for companies with revenues under $4 million.
  • Consistently achieved and/or exceeded monthly KPI and compliance goals, recognized as a top performer through accolades including 6-time Walk of Fame winner for highest monthly conversion and 2-time Walk of Fame winner for achieving program compliance scores exceeding 98%.
  • Analyzed sales data to identify trends and adjust strategies for improved performance.
  • Developed lasting relationships with clients, resulting in increased repeat business opportunities.
  • Participated in cross-functional meetings to align sales efforts with marketing initiatives.
  • Met or exceeded sales objectives on a consistent basis to drive company growth.
  • Developed a deep understanding of the company''s products and services to effectively communicate their benefits to potential customers.
  • Delivered exceptional customer service by addressing inquiries, resolving issues, and fostering long-term relationships with clients.
  • Optimized inventory management to ensure timely availability of products for customers, reducing stockouts and lost sales opportunities.
  • Utilized CRM tools to track customer interactions, follow up on leads, and manage the ongoing development of client relationships.
  • Expanded the company''s customer base by actively seeking out new business opportunities and partnerships.
  • Monitored sales processes to identify areas in need of improvement and implemented systems to rectify issues.
  • Achieved or exceeded company-defined sales quotas.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Contributed to event marketing, sales and brand promotion.
  • Attended monthly sales meetings and quarterly sales trainings.
  • Drove sales through personalized customer interactions and product recommendations.
  • Collaborated with team to implement effective promotional strategies, enhancing customer engagement.
  • Trained, coached, and mentored new sales associates for maximum performance.
  • Cultivated a positive work environment that fostered collaboration among team members while also encouraging individual achievement goals.
  • Analyzed sales performance data to identify areas of opportunity and develop targeted strategies for improvement.
  • Trained new sales personnel on company policies, customer acquisition strategies and successful sales techniques.
  • Developed sales plans to increase market share, customer base and revenue.
  • Trained junior sales associates on best practices in selling techniques, product knowledge, and relationship building.

Corporate Sales Manager

AM Retail Group
03.2017 - 05.2020
  • Collaborated with HR and executives on key initiatives to align team goals with company objectives.
  • Recruited, hired, and trained a high-performing team eager to drive results and deliver an outstanding customer experience.
  • Tracked support issues and identified ways to enhance procedures and the customer service experience.
  • Recipient of the 2018 President's Cup Award for exceptional performance in sales growth, achieving a 72% increase in sales compared to the previous year.
  • Effectively continued to lead the team to rank as top performers in the district.

Residential Realtor

Coldwell Banker Burnet
03.2010 - 05.2010
  • As a dedicated Realtor, I ensured a seamless process for all parties involved.
  • Committed to building strong customer relationships led to significant repeat business, as I delivered world-class customer service with empathy and ethics at the forefront of my business.
  • My proactive approach included a range of daily tasks that contributed to my success, such as:
  • Preparing engaging Comparative Market Analyses (CMA) presentations.
  • Implementing effective business marketing and management strategies.
  • Networking to expand opportunities.
  • Solving problems creatively and efficiently.
  • Hosting open houses to showcase properties.
  • Negotiating contracts with skill and integrity.

Education

Sales Agent Licensing -

Kaplan Professional Schools
01.2010

Associate of Arts - Business Administration and Management

Saint Paul College
Saint Paul, MN
01.2001

Skills

  • Proficient in prioritizing tasks
  • Effective team management
  • Adept at using Microsoft Office Suite
  • Critical analysis skills
  • Performance-driven
  • Effective written and verbal communication
  • Attentive listener
  • Proficient in mathematical analysis
  • Effective selling techniques
  • Sales strategy development
  • Engaging sales presentations
  • Customer engagement
  • Sales presentations

Certification

Microsoft Office Suite

Timeline

Sr. Sales Associate

Salelytics
05.2023 - 02.2024

Corporate Sales Manager

AM Retail Group
03.2017 - 05.2020

Residential Realtor

Coldwell Banker Burnet
03.2010 - 05.2010

Sales Supervisor

Salelytics

Associate of Arts - Business Administration and Management

Saint Paul College

Sales Agent Licensing -

Kaplan Professional Schools

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