Ashley Wilkins
Northport,AL
Summary
College student with 5 years of outstanding customer service. Analytical, friendly and provides great customer service under stressful circumstances, Im also familiar with processing payments and invoices and strive to be an hardworking team player.
Overview
5
5
years of professional experience
Work History
Sales Associate
Hibbett Sports
08.2023 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Independent Agent
Agero
05.2023 - 08.2023
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Updated databases with new and modified customer data.
Customer Service Representative
Publix Greenwise
02.2022 - 04.2023
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
- Answered customer questions and provided store information.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Trained new team members in cash register operation, stock procedures and customer services.
Cashier
Walmart
06.2019 - 08.2021
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Answered customer questions and provided store information.
- Collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Addressed inquiries, resolved customer issues and managed customer relations.
- Consulted with customers regarding needs and addressed concerns.
- Answering telephone calls to assist customers
Education
Associate of Science - Nursing
Shelton State Community College
Tuscaloosa, AL12.2025
High School Diploma -
Tuscaloosa County High School
Northport, AL05.2021
Skills
- Customer Service Experience
- Customer Support Background
- Friendly Telephone Personality
- Sales and Marketing
- Stocking and Replenishing
- Credit and Cash Transactions
Timeline
Sales Associate
Hibbett Sports
08.2023 - Current
Independent Agent
Agero
05.2023 - 08.2023
Customer Service Representative
Publix Greenwise
02.2022 - 04.2023
Cashier
Walmart
06.2019 - 08.2021
Associate of Science - Nursing
Shelton State Community College
High School Diploma -
Tuscaloosa County High School