Michelle Sapp
Keokuk,IA
Summary
I have many years of experience with helping customers in a business setting. I have held supervisor positions, chiropractic assistant and office positions. I am always there to help the customer to the best of my ability. I have computer knowledge and office equipment experience.
Overview
14
14
years of post-secondary education
27
27
years of professional experience
Work History
Sales Associate
McFarland-Swan Office City
Keokuk, USA
01.2008 - Current
- Assessed customer needs to deliver tailored assistance
- Contacted customers to inquire about additional services or products
- Created customer orders to facilitate accurate processing
- Prepared orders for delivery and stocked shelves
- Assisted in preparation and mailing of monthly invoices for timely delivery
- Maintained accurate filing of invoices for easy retrieval
Chiropractic Assistant / Office
Vance Chiropractic
Carthage, USA
01.2006 - 01.2008
- Provided friendly greetings to patients
- Coordinated patient appointments to optimize clinic schedule
- Facilitated patient flow by guiding individuals to exam rooms
- Performed laser and percussion therapy
- Developed x-rays
- Administered laser and percussion therapy to support patient recovery
- Provided foot baths to assist patients in detoxification and relaxation
- Sorted and filed documents accurately
Sales Manager
Conn Communications
Keokuk, USA
01.2004 - 01.2006
- Waited on customers and sold phones
- Assisted customers in selecting and purchasing phones, enhancing sales experience
- Facilitated mobile phone activations for customers
- Handled cash and card payments from customers
- Monitored and organized phone stock levels
- Sorted and archived contracts for easy retrieval
- Managed employee performance and workflow effectively
Teller
Marine Bank
Hamilton, Illinois
08.2002 - 07.2004
- Provided exceptional customer service to enhance client satisfaction.
- Processed customer transactions accurately and efficiently.
- Managed cash drawers and balanced transactions daily.
Front End Supervisor
Shopko
Keokuk, Iowa
03.1999 - 08.2002
- Managed cashier team to optimize transaction efficiency to ensure efficient transaction processing and customer service.
- Supervised cashiers
- Resolved customer inquiries and complaints effectively to enhance satisfaction.
- Opened vault to securely store cash and sensitive documents.
- Assisted various departments to maintain operational efficiency and support team goals.
- Managed cash handling by efficiently opening and closing registers
- Trained new employees on customer service and operational procedures, improving onboarding efficiency.
- Monitored cash drawers in checkouts to verify adequate cash supply.
- Operated cash register to process customer transactions accurately
- Monitored store appearance and merchandising standards to enhance customer attraction and shopping experience.
- Helped in other departments
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
- Delegated work to employees based on shift requirements, individual strengths and unique training.
- Opened vault
Education
Certificate - Community Health Worker
Southeastern Community College
Ft Madison , IA 01.2026 - 03.2026
High School diploma -
Warsaw Community School Dist
Warsaw, IL 08.1985 - 01.1999
Skills
- Customer service experience
- Banking experience
- Chiropractic Assistant Experience
- Computer Knowledge
- Scheduling experience
- Assisting with billing
- Community health education
- Customer service
- Appointment scheduling
- Inventory management
- Problem solving
- Upselling
- Payment processing
- Customer needs assessment
- Professional demeanor
- Cash handling accuracy
- Task prioritization
- Meeting deadlines
- POS system operation
- Product sales
- Exchange coordination
- Cash register operation
- Money handling
- Superb time management
- Teamwork and collaboration
- Relationship building
- Inventory tracking
- Excellent communication skills
- Excellent people skills
- Goal oriented
- Problem-solving skills
- Multitasking strength
- Positive and professional
- Store opening and closing
- Flexible schedule
- Reliable and punctual
- Service oriented
Timeline
Certificate - Community Health Worker
Southeastern Community College
01.2026 - 03.2026
Sales Associate
McFarland-Swan Office City
01.2008 - Current
Chiropractic Assistant / Office
Vance Chiropractic
01.2006 - 01.2008
Sales Manager
Conn Communications
01.2004 - 01.2006
Teller
Marine Bank
08.2002 - 07.2004
Front End Supervisor
Shopko
03.1999 - 08.2002
High School diploma -
Warsaw Community School Dist
08.1985 - 01.1999