Ashley Wilkinson
Reva,SD
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
3
3
years of professional experience
Work History
Clerical/Customer Service Representative
Harding & Perkins Farm Mutual
05.2021 - 12.2022
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Handled customer inquiries and suggestions courteously and professionally.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Executed record filing system to improve document organization and management.
- Managed daily data entry and kept clerical information accurate and up-to-date.
Clerical/Customer Service Representative
Farm Bureau Financial
07.2020 - 04.2021
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Educated customers about billing, payment processing and support policies and procedures.
Activity Director
Western Horizons Care Center
12.2019 - 07.2020
- Developed monthly life enrichment calendar and published electronically and in print.
- Planned resident outings and special events to mark holidays and celebrate special occasions.
- Designed wide variety of activities to stimulate interest, involvement, and engagement of patients.
- Worked with nursing team to identify and document changes in patient mental acuity and physical abilities.
- Maintained activity records and reports to evaluate program success and identify areas for improvement.
- Developed and lead intergenerational activities to encourage mental agility of patients.
- Performed assessments on activity programs to determine what specific activities were suitable.
- Supervised Activities Assistant and conducted performance evaluations.
- Maintained running inventory of supplies and purchases to monitor budget expenditures.
- Organized and oversaw special events such as birthday parties, tournaments and team-building activities.
Education
High School Diploma -
Timber Lake School
Timber Lake, SD05.2011
Skills
- Account Updating
- Data Collection
- Data Entry
- Scheduling
- Recordkeeping Strengths
- Prioritization
Timeline
Clerical/Customer Service Representative
Harding & Perkins Farm Mutual
05.2021 - 12.2022
Clerical/Customer Service Representative
Farm Bureau Financial
07.2020 - 04.2021
Activity Director
Western Horizons Care Center
12.2019 - 07.2020
High School Diploma -
Timber Lake School