Ashley Williams
Shreveport,LA
Summary
Detail-oriented healthcare professional with extensive experience in supporting patients, navigating complex healthcare systems, and resolving intricate account issues. Certified in Medical Office Assistance and Medical Assisting, with training in ICD coding, medical billing, and healthcare documentation. Proficient in reviewing claims information and coordinating with healthcare providers to ensure accurate processing of patient assistance and insurance-related services. Recognized for exceptional organizational skills, empathy, and precision in fast-paced healthcare environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Insurance Agent
Foundever
Remote
01.2026 - Current
- Developed and maintained client relationships to ensure satisfaction and retention.
- Evaluated insurance needs and provided tailored coverage options for clients.
- Facilitated claims processing by coordinating with clients and insurance providers.
- Maintained high standards of customer service by building relationships with clients.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
Case Manager
Goodwill Industries
Shreveport, LA
03.2025 - 08.2025
- Managed a caseload of 20 clients, providing comprehensive case management services
- Conducted thorough assessments to identify client needs and develop individualized care plans
- Collaborated with interdisciplinary teams to coordinate and monitor the delivery of services
- Advocated for clients' rights and ensured access to appropriate resources and support systems
- Maintained accurate and up-to-date documentation of client interactions, progress, and outcomes
- Facilitated regular meetings with clients to review goals, address barriers, and track progress
- Assist youth and young adults in obtaining their HiSET and enrollment in HiSET classes.
Case Manager
Adecco/Goodwill Industries/ Life Launch Program
Shreveport, LA
10.2022 - 03.2023
- Evaluate clients’ needs, including critical and immediate problems.
- Set goals and develop strategies and action plans.
- Track and keep records of clients, treatments, recommendations, and progress.
- Explain the rights and responsibilities of clients in programs or services.
- Refer clients to various community resources, such as treatment facilities, clinics, hospitals, depending on their needs and challenges.
- Collect information about clients from the service providers for clients.
- Delegate tasks to specific staff or members assisting the manager in providing client services.
- Meet with clients and family members if needed on a regular basis.
- Assist with providing transportation via public use.
- Assist with job placements, and interviews.
- Providing supportive services for clients that are in need, such as housing, food supplies, clothing...etc.
- Assist with payments with fees, utilities, and personal matters and needs.
- Mentor to clients with concerns
- Assist with career readiness
Paraprofessional
Caddo Parish Public Schools
Shreveport, LA
09.2022 - 12.2022
- Essential duties and responsibilities include the following. Other duties may be assigned.
- Works with students with disabilities, and non-disabilities in all educational settings individually and/or group to provide instructional support.
- Implements the instructional plan as developed with the classroom teacher as it pertains to the core curriculum. Monitors and adjusts the instructional plan based on student needs. Conveys knowledge that is accurate and current.
- Implements strategies and accommodations as developed with the classroom teacher as it pertains to the student’s Individual Education Program, Emergency Health Plans monitoring student safety in various educational settings.
- Maintain a log/schedule providing support to students with disabilities within the inclusive, resource and self-contained classrooms.
- Assists in the routine supervision of study areas, cafeterias, halls, playground, instructional field trips and bus loading areas when applicable for students with disabilities.
- Performs non-complex health procedures, implements Individual Health Plans as applicable, attends necessary non-complex health training as prescribed by board policy and state law. Lifting and positioning of students as applicable.
- Implements strategies that reinforce positive student behavior. Works closely with the classroom teacher to implement positive behavior supports and Behavior Plans as applicable. Positively interact when the student is inappropriate to redirect to attention on task. Handle with Care training required as applicable.
- Assists students in using computer applications and related assistive technology.
- Maintains confidentially of student information and progress as it relates to the Family Educational Rights and Privacy Act.
Claims Examiner
Robert Half/ Texas Work Commission
06.2021 - 12.2022
- To verify the employment claims for employers, look over all documents to make all necessary paperwork are turn in, and to determining for a claimant should receive benefits or not. Also, I research information from both sides to see if the information given is correct, and I verify fraud in the case of anyone reporting false information to obtain benefits illegal. We attend zoom meeting as well as coaching as needed.
Staffing Manager
Always Best Care
Shreveport, LA
12.2019 - 04.2021
- To make sure all employees follow company's policy and procedures. Also make sure all 68 employees are scheduled with the right 217 client, and that all tasks for the client are completed. I also record all lost hours of the company, and as well as attend meetings with the CEO. Making sure that all paperwork or turn in on time. I also make sure that I build a great relationship with all clients and employees.
Education
Associate of Science - Paralegal
Remington College
Diploma - Certified Clinical Medical Assistant
Remington College
04-2018
Skills
- Medial Claims Support
- ICD Coding Knowledge
- Medical Billing Fundamentals
- Insurance Verification
- Patient Assistance Programs
- Healthcare Documentation
- Case Coordination
- HIPAA Compliance
- Problem Resolution
- Remote Customer Support System
- Transcription
- Social work
Certification
- Paralegal Certificate Present
- Driver's License
- CCMA Certification
- Class D December 2021 to July 2031
Timeline
Insurance Agent
Foundever
01.2026 - Current
Case Manager
Goodwill Industries
03.2025 - 08.2025
Case Manager
Adecco/Goodwill Industries/ Life Launch Program
10.2022 - 03.2023
Paraprofessional
Caddo Parish Public Schools
09.2022 - 12.2022
Claims Examiner
Robert Half/ Texas Work Commission
06.2021 - 12.2022
Staffing Manager
Always Best Care
12.2019 - 04.2021
Associate of Science - Paralegal
Remington College
Diploma - Certified Clinical Medical Assistant
Remington College