Ashley Williams
Baltimore,MD
Summary
Results driven customer service representative with strong problem-solving and critical thinking skills. Proven ability to build client relationships and implement effective communication strategies, enhancing overall customer satisfaction.
Overview
1
1
Certification
12
12
years of professional experience
Work History
Customer Service Representative
Morgan State University Admissions
Baltimore, MD
08.2019 - Current
- Assisted prospective students in completing applications and understanding financial aid options.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Customized support strategies for high-priority clients to ensure their specific needs were met.
- Implemented a streamlined communication system to improve response times for student queries.
Cashier
Old Navy, Gap
White Marsh, MD
11.2022 - 05.2024
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer and balanced registers at shift end.
- Assisted customers in locating merchandise and provided product information.
- Resolved customer inquiries and concerns to enhance shopping experience.
- Monitored sales floor for organization, restocking items as needed for visibility.
- Collaborated with team members to improve store layout for optimal customer flow.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
Patient Transporter
Good Samaritan Hospital Medical Center
Baltimore, MD
10.2014 - 08.2018
- Transported patients safely and efficiently across various departments within hospital, ensuring comfort and security.
- Assisted nursing staff by facilitating timely patient transfers to enhance overall workflow efficiency.
- Maintained cleanliness and organization of transport equipment to uphold safety standards.
- Collaborated with healthcare teams to communicate patient needs effectively during transfers.
- Monitored patient conditions during transport, reporting any changes to medical staff promptly.
- Trained new employees on best practices for patient transport procedures and safety protocols.
- Warmly greeted patients and visitors and made each feel welcome.
- Assisted in training new Patient Transporters on proper techniques, protocols, and company policies, ensuring consistent high-quality care throughout the team.
- Transported patients to testing and treatment units, operating rooms and other areas using moveable beds, wheelchairs, and stretchers.
- Assisted patients in moving out of beds, wheelchairs, stretchers, or medical transport vans.
- Acted as an advocate for patients'' needs while being transported around the facility, ensuring their dignity was preserved at all times.
- Maintained strong professional relationships with colleagues across various departments, promoting teamwork for efficient patient care delivery.
Education
No Degree - Business Administration And Management
Morgan State University
Baltimore, MD06-2028
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Mental health support
Certification
- Certified [Job Title], [Company Name] - [Timeframe]
- First Aid/CPR Certified
Timeline
Cashier
Old Navy, Gap
11.2022 - 05.2024
Customer Service Representative
Morgan State University Admissions
08.2019 - Current
Patient Transporter
Good Samaritan Hospital Medical Center
10.2014 - 08.2018
No Degree - Business Administration And Management
Morgan State University