Ashley Williams
Farmers Insurance
Kansas City,MO
1
Certification
19
years of professional experience
Experienced Senior Liability Claims Adjuster skilled in managing complex claims and enhancing customer satisfaction through successful communication. Proven ability to mentor teams, collaborate effectively, and negotiate resolutions in challenging situations. Committed to continuous learning and fostering a cooperative workplace atmosphere.
Work History
Senior Liability Claims Adjuster
2 Years 7 Months- Managed a caseload of 50+ complex liability claims, maintaining organization and meeting deadlines consistently.
- Evaluated liability claims to determine coverage and assess damages effectively.
- Reviewed and interpreted medical bills, records, and photographs to appropriate determine value of claims.
- Negotiated with policyholders, claimants, and attorneys to reach mutually satisfactory resolutions.
- Conducted thorough investigations by gathering evidence, interviewing witnesses and involved parties, and reviewing reports.
- Mentored new adjusters on department policies/procedures and claim handling, contributing to a well-prepared team of professionals.
Fire, Theft, & Vandalism Claims Adjuster
2 Years 2 Months- Managed inventory of 60+ claims from simple vandalism to complex thefts in a fast-paced environment.
- Evaluated claims to determine validity and compliance with policy guidelines.
- Provided exceptional customer service during emotionally difficult situations for policyholders following accidents or natural disasters.
- Verified insurance claims, worked with SIU, and determined fair amount for settlement.
- Identified potential fraud indicators early in the investigation process, protecting company assets from potential losses due to fraudulent activity.
- Conducted thorough investigations of complex insurance claims, gathering evidence and analyzing relevant documentation.
Direct Sales Associate
10 Months- Generated new business through inbound sales, handling upwards of 60 calls per day.
- Identified customer needs and recommended tailored policy solutions in a fast-paced, achievement-focused environment.
- Focused on high-risk, high-need customer base that required establishing quick rapport and building trust to convert prospects into customers in a short timeframe.
- Participated in a hand-picked, highly-selective, competitive pilot team designed to test and implement new market strategies, provide insight, and optimize sales approaches to improve customer acquisition across the company. Made upwards of 100 outbound calls per day while meeting with teammates and supervisors to analyze trends and adapt approaches.
Vocal & Instrumental Music Educator
12 Years 9 Months- Managed the musical education of and established relationships with 400-500 students per year across multiple buildings.
- Developed and implemented standards-aligned curricula and programs, demonstrating strong planning, organization, attention to detail, and adherence to established guidelines.
- Evaluated student performance and analyzed assessment data to identify needs, determine appropriate strategies, and monitor progress toward desired outcomes.
- Maintained effective communication with parents, guardians, colleagues, and community members, clearly addressing questions, concerns, and student progress.
- Applied sound judgment and problem-solving skills to manage behavioral challenges, resolve concerns, and maintain a structured, positive learning environment.
- Collaborated with colleagues across departments and utilized technology to improve processes, support decision-making, and effectively communicate information.
Education
Master of Arts - Music Education
Master of Special Education - Gifted, Talented, & Creative
Bachelor of Science - Music Education
Bachelor of Science - Music Performance
Skills
Attention to detail
Self-starter
Critical thinking
Multitasking
Negotiation techniques
Team collaboration
Mentoring
Verbal and written communication
Certification
- Insurance Adjuster's License - CA, CT, DE, FL, GA, KY, LA, NC, NH, NJ, NM, OK, RI, SC, TX, VT, WY
- Lifetime Certified K-12 Vocal Music
- Lifetime Certified K-12 Instrumental Music
Timeline
Senior Liability Claims Adjuster
Farmers Insurance
01.2024 - CurrentRead More
Fire, Theft, & Vandalism Claims Adjuster
Farmers Insurance
10.2021 - 12.2023Read More
Direct Sales Associate
Farmers Insurance
11.2020 - 09.2021Read More
Vocal & Instrumental Music Educator
North Kansas City Schools
08.2007 - 05.2020Read More
University of Central Missouri
Master of Arts from Music Education
Read More
Arkansas State University
Master of Special Education from Gifted, Talented, & Creative
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William Jewell College
Bachelor of Science from Music Education
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William Jewell College
Bachelor of Science from Music Performance
Read More