Wilfrid Coleau
Miramar,USA
Summary
Senior Liability Claims Adjuster at Farmers Insurance, adept in liability analysis and settlement determination, enhanced customer satisfaction through meticulous claims investigation. Leveraging strong customer service and critical thinking skills, significantly improved process efficiency. Excelled in policy interpretation, showcasing a results-driven approach and a commitment to excellence in the insurance sector.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Senior Liability Claims Adjuster
Farmers Insurance
12.2023 - Current
- Working in an electronic claim file environment handling auto claims within designated authority
- Settling bodily injury claims within policy limits
- Settling property damage claims within policy limits
- Center of contact for policyholders, claimants, agents, witnesses, repair facilities, contractors, special investigators, attorneys, and all other persons pertaining to the investigation and processing of claims
- Conducted interviews with policyholders, claimants, and witnesses to determine coverage and liability.
- Ensured timely processing of claims through regular follow-up on diaries.
- Calculated and authorized payment of claims within designated authority level.
- Worked closely with repair facilities and contractors to ensure quality repairs for policyholders.
- Assessed potential subrogation opportunities for recovering payments from third parties who were liable for losses incurred by insureds.
- Maintained detailed records of all activity related to assigned cases in accordance with established procedures.
Operations Manager
Pick It Up Movers
Miami, FL
08.2019 - 12.2023
- Overseeing the daily operations
- Ensuring smooth and efficient processes
- Managing negotiations with clients, vendors, and partners to secure favorable terms and agreements
- Assisting in handling overflow sales calls to capture potential business opportunities
- Providing exceptional customer service throughout the moving process to build strong customer relationships
- Taking charge of training and onboarding new employees to ensure they are well-prepared for their roles
- Developing and implementing strategies aimed at optimizing company profits and cost-efficiency
- Organizing team-building events and activities that align with company values
- Conducting follow-ups with previous clients to maintain a high level of service quality and customer satisfaction
- Managed the resolution of claims efficiently to maintain customer satisfaction
- Troubleshooting and problem-solving in the field to ensure smooth moving operations
- Managing inventory
Front End Supervisor
Winn-Dixie
Aventura, FL
08.2019 - 02.2021
- Supervised front-end operations with a focus on rapid problem resolution, significantly improving customer service ratings
- Oversaw daily cash handling, self-checkout, and lottery transactions, ensuring accuracy and compliance with company policies
- Provided hands-on training for associates, leading to a measurable improvement in service efficiency and error reduction
- Maintained store standards by restocking and troubleshooting issues, contributing to an inviting customer environment
Education
College Degree - Dental Assisting
Concorde Career College
Miramar, FL01.2022
Some college - Sonography
Miami Dade College
Miami, FL05.2021
Skills
- Microsoft Word
- Customer service
- Social media knowledge
- Infection Control Training
- Competitive
- Cash handling
- HIPAA training
- Chairside Assisting
- Fast learner
- Critical thinker
- Data entry
- Self-motivated
- Office Management
- Bilingual in English and Creole
- Dental Assisting
- Front Desk
- Teamwork and collaboration
- Personal Assistant Experience
- Adaptable
- 60 WPM typing skills
- Computer Knowledge
- QuickBooks
- Medical Scheduling
- Liability analysis
- Settlement determination
- Policy interpretation
- Claims investigation
- Coverage evaluation
- Insurance fraud expertise
- Casualty and property loss
Certification
- EFDA, 01/01/22
- CPR Certification
- X-Ray Certification
- Radiology Certification
- P&C license
Timeline
Senior Liability Claims Adjuster
Farmers Insurance
12.2023 - Current
Operations Manager
Pick It Up Movers
08.2019 - 12.2023
Front End Supervisor
Winn-Dixie
08.2019 - 02.2021
College Degree - Dental Assisting
Concorde Career College
Some college - Sonography
Miami Dade College
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