Microsoft Xcel, Quickbooks
Ashley Wilson
Lovington,NM
Summary
Proven leader in operations management and strategic planning, I boosted revenue and streamlined processes at Cattle Baron & Rockwind. Skilled in staff training and development, my approach combines analytical prowess with exceptional customer service, driving business improvements and maximizing profitability. Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
10
10
years of professional experience
Work History
Assistant Manager
Cattle Baron
01.2024 - Current
- Generated repeat business through exceptional customer service.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Conducted performance evaluations and provided constructive feedback to employees.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Developed detailed plans based on broad guidance and direction.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Bar Manager
Rockwind Community Links
02.2015 - 03.2024
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Closed out cash register and prepared cashier report at close of business.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
Education
Associate of Applied Science - Nursing Basics
New Mexico Junior College
Hobbs, NM05.2016
Skills
- Task Delegation
- Operations Management
- Employee Performance Evaluations
- Product and service knowledge
- Employee Scheduling
- Schedule oversight
- Cost Control
- Business Administration
- Staff Management
- Compliance understanding
- Staff Training and Development
- Policy Enforcement
- Budgeting and finance
- Strategic Planning
- Workload Management
- Marketing knowledge
- Financial Management
- Sales Strategies
Software
Timeline
Assistant Manager
Cattle Baron
01.2024 - Current
Bar Manager
Rockwind Community Links
02.2015 - 03.2024
Associate of Applied Science - Nursing Basics
New Mexico Junior College
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