Ashley Wilson

• Promoted from Administrative Assistant within three years based on performance and leadership.
• Managed daily office operations to ensure efficiency and organization
• Oversaw accounts payable and accounts receivable, maintaining accurate financial records
• Processed invoicing and prepared detailed job quotes for clients
• Priced materials and coordinated material ordering to support project timelines
• Ordered and maintained office supplies while managing vendor relationships
• Scheduled appointments, service calls, and coordinated workflow
• Answered multi-line phone system and provided professional customer support
• Maintained filing systems and ensured accurate documentation
• Utilized QuickBooks for financial tracking, billing, and reporting
• Used Microsoft Excel and Word for documentation, tracking, and communication

Served as the first point of contact for clients in a fast-paced title office while supporting the escrow team and ensuring smooth office operations.

• Managed high-volume multi-line phone systems and directed incoming calls
• Greeted and assisted clients, ensuring a professional and welcoming experience
• Processed contracts received via email and in person
• Scheduled and coordinated client closings with escrow officers
• Submitted agent letters and payoff authorizations to realtors
• Maintained organized mail distribution and document handling
• Ordered office supplies and maintained inventory
• Delivered commission checks to agents and payoff documents to local banks

• Delivered high-quality customer service by assisting customers with product selection and purchase transactions.
• Designed and arranged floral displays for both in-store presentation and customer orders.
• Operated cash register and accurately processed cash, credit, and debit transactions.
• Supported monthly inventory counts and maintained organization and presentation of the department.

• Performed pre-testing on patients, filled patient records, scheduled appointments, answered multi line phones, kept the shelves stocked with contacts and products, kept the front office tidy.

• Maintained organized filing systems to ensure accurate recordkeeping and easy document retrieval.
• Answered incoming calls and provided professional customer service, addressing client inquiries and directing calls appropriately.
• Verified insurance information and assisted with related administrative documentation.
• Processed and recorded customer payments while maintaining accurate financial logs.
• Managed documentation including gas tickets and other operational records.
• Maintained a clean, organized, and welcoming office environment, including the file room and front office area.