Ashley Winger
Retail Associate
Prince Frederick,MD
Summary
Dedicated employee with excellent knowledge in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication, customer service and organization skills. I deliver sales, problem solving excellence especially including public interaction.
Overview
6
6
years of professional experience
Work History
Secretary/Office Associate
Steves Music Service
03.2022 - 11.2023
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
Sales Associate
The Shoe Department
03.2018 - 01.2022
- Built relationships with customers to repeat business.encourage
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Utilized cross-selling techniques to introduce customers to complementary products, increasing average transaction size.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Education
Cosmotology
The Temple: A Paul Mitchell Partner School
Frederick, MDDental Assisting
College of Southern Maryland
Prince Frederick, MD11.2013
High School Diploma -
Calvert High School
Prince Frederick, MD06.2009
Skills
- Customer Service
- Verbal and written communication
- Office Administration
- Organization
- Flexible Schedule
- Stocking and Receiving
Timeline
Secretary/Office Associate
Steves Music Service
03.2022 - 11.2023
Sales Associate
The Shoe Department
03.2018 - 01.2022
Cosmotology
The Temple: A Paul Mitchell Partner School
Dental Assisting
College of Southern Maryland
High School Diploma -
Calvert High School
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