Ashley Wonsey
Palatka,FL
Summary
Dynamic professional with extensive experience in healthcare and emergency services. Skilled in team management and training, with a strong focus on attention to detail and streamlining processes to improve efficiency and service quality.
Dedicated dispatcher with proven ability to manage high-pressure situations and deliver exceptional client support. Recognized for effective communication and problem-solving skills that enhance emergency response and improve team performance.
Professional leader prepared for this role. Proven ability to guide teams towards achieving objectives and enhancing productivity. Reliable and adaptable, fosters collaborative environment. Known for strategic planning and conflict resolution.
Multi-tasking Team Leader well-known for executing successful Creates dynamic and positive workplace culture to align with organizational mission and values. Trains new hires and mentors struggling workers to achieve overall team success.
Overview
16
16
years of professional experience
Work History
Team Leader
St.johns Coa
Saint Augustine, FL
03.2020 - Current
- Led team in implementing best practices for patient care and service delivery.
- Developed training programs to enhance staff skills and improve service quality.
- Streamlined operational processes, resulting in increased efficiency and reduced wait times.
- Facilitated communication between departments to ensure cohesive patient support services.
- Monitored team performance metrics to identify areas for continuous improvement.
- Mentored junior staff, fostering a culture of teamwork and professional growth.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Implemented new protocols that enhanced compliance with healthcare regulations and standards.
911 Dispatcher
Ashland
Ashland, Kanse
09.2024 - 04.2025
- Managed emergency calls and dispatched appropriate services efficiently.
- Coordinated communication between first responders and callers to ensure timely assistance.
- Utilized computer-aided dispatch systems to log incidents accurately and promptly.
- Trained new dispatchers on protocols, procedures, and system operations.
- Developed standard operating procedures to enhance response effectiveness and accuracy.
- Monitored radio communications for updates and coordinated multi-agency responses during emergencies.
- Implemented quality assurance measures to improve call handling performance and service delivery.
- Led crisis management initiatives, ensuring optimal resource allocation during high-pressure situations.
- Monitored Police and Fire radios to provide assistance to responding personnel.
- Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
- Supported law enforcement officers during high-risk situations by providing vital background data on suspect locations or histories.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Dispatched and coordinated emergency services teams according to high-priority calls.
- Read system maps and caller information, and documented details in system.
- Collaborated with fellow dispatchers to maintain a cohesive team environment, fostering seamless communication during emergencies.
- Directed responders using assigned mapping systems for timely emergency attendance.
- Answered calls from automatic routing system and took basic information from callers.
- Assessed emergency requests and made quick judgment calls to determine appropriate action.
- Increased situational awareness among responding units through timely updates on evolving incident conditions.
- Served as an integral member of the emergency communications team, consistently demonstrating professionalism and dedication to public safety.
- Managed high-stress situations with composure, providing reassurance to distressed callers while gathering crucial information for first responders.
- Enhanced emergency response times by effectively prioritizing incoming calls and dispatching appropriate resources.
- Streamlined communication between first responders and callers by maintaining clear, concise, and accurate information sharing.
- Proved successful working within tight deadlines and a fast-paced environment.
- Maintained accurate records of all dispatched calls, ensuring proper documentation for future reference or legal proceedings.
- Maintained up-to-date knowledge of local geography and jurisdiction boundaries to ensure accurate dispatching of emergency services personnel.
- Consistently met or exceeded departmental standards for call handling time, contributing to an optimized emergency response system.
- Followed established protocols for professional handling of emergency situations.
- Reduced errors in dispatch process by meticulously documenting call details and resource allocation.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Participated in ongoing professional development opportunities to stay current on industry best practices and emerging technologies within the field of emergency communications.
- Provided on-the-job training and coaching to develop new dispatchers.
- Routed calls to police, fire, and ambulance service to meet individual call needs.
- Coordinated multi-agency responses during large-scale incidents, ensuring smooth inter-agency collaboration and optimal resource utilization.
- Utilized advanced technology systems for accurate tracking and monitoring of dispatched units in real-time scenarios.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Contributed to public safety initiatives by accurately relaying critical information regarding potential threats or hazards during emergencies.
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
- Supported efficient response efforts with effective triage of emergency situations, ensuring proper allocation of resources.
- Improved dispatcher training programs to enhance overall performance and accuracy in high-pressure situations.
- Enabled quicker dispatch decision-making with setup of automated alert systems for high-priority calls.
- Contributed to community awareness by participating in public education programs on emergency preparedness.
- Streamlined reporting process, contributing to more accurate and timely exchange of information between dispatch and field units.
- Maintained high levels of caller satisfaction, providing calm and clear instructions during stressful situations.
- Increased dispatcher team efficiency through development and implementation of updated training programs.
- Contributed to revision of dispatch protocols, incorporating feedback from emergency responders to enhance collaborative efforts.
- Reduced call abandonment rates by implementing more efficient call-handling procedures.
- Improved accuracy in incident reporting by adopting standardized call coding systems.
- Facilitated seamless communication between law enforcement, fire, and medical services during critical incidents.
- Optimized emergency response strategies by regularly reviewing and analyzing call logs and response outcomes.
- Enhanced dispatcher situational awareness with integration of advanced mapping and tracking technologies.
Team Lead
Goodwill Store
Saint Augustine, FL
05.2015 - 03.2020
- Led team operations to optimize store processes and enhance customer experience.
- Developed training programs for new staff, improving onboarding efficiency and retention.
- Implemented inventory management strategies, reducing stock discrepancies and improving product availability.
- Coordinated schedules to ensure adequate staffing during peak hours, enhancing service delivery.
- Fostered a collaborative team environment through regular feedback and performance evaluations.
- Spearheaded community outreach initiatives, strengthening brand presence and customer loyalty.
- Oversaw compliance with safety regulations and operational standards, ensuring a secure shopping environment.
- Analyzed sales data to identify trends, informing strategic decisions for inventory procurement.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Trained new team members by relaying information on company procedures and safety requirements.
- Coached team members in techniques necessary to complete job tasks.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
Manger
Kangaroo Express
Saint Augustine, FL
01.2010 - 05.2015
- Oversaw daily operations, ensuring adherence to safety and compliance standards.
- Streamlined logistics processes, enhancing delivery efficiency and reducing turnaround times.
- Mentored team members, fostering a culture of continuous improvement and professional development.
- Implemented cost-saving initiatives that optimized resource allocation across departments.
- Analyzed performance metrics to identify trends and improve operational workflows.
- Collaborated with cross-functional teams to develop strategies for service enhancement.
- Managed inventory control processes, minimizing waste and improving stock accuracy.
- Developed training programs to elevate team skills in customer service and operational excellence.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Improved marketing to attract new customers and promote business.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Developed and executed marketing strategies that effectively communicated brand values, increasing brand recognition.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
- Negotiated favorable terms with suppliers, cutting operational costs while maintaining quality of service.
- Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
- Coordinated with IT department to upgrade technology infrastructure, enhancing operational efficiency and data security.
- Fostered partnerships with industry leaders, enhancing company's reputation and creating new business opportunities.
- Achieved significant cost savings by renegotiating contracts with key vendors, without compromising service quality.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
- Increased market share with strategic business development efforts, expanding into untapped markets.
Education
No Degree - Crime Scene Investigator And Forensic Scientist
Kaplan University
Davenport, IAGED -
Fccj
Jacksonville, FL08-2009
Skills
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Team motivation
- People management
- Staff training
- Work Planning and Prioritization
- Coaching and mentoring
- Documentation and reporting
- Performance improvement
- Work planning
- Safety
- Daily workflow improvement
- Mentoring
- Safety processes and procedures
- Team building
- Coaching
- Client support
- Flexible schedule
- Cash handling
- Client service
- Issue resolution
- Complaint resolution
- Reliability
- Problem-solving abilities
- Self motivation
- Professional and courteous
Accomplishments
- Resolved product issue through consumer testing.
- Documented and resolved [Issue] which led to [Results].
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved [Result] by introducing [Software] for [Type] tasks.
- Achieved [Result] through effectively helping with [Task].
Languages
English
Full Professional
Timeline
911 Dispatcher
Ashland
09.2024 - 04.2025
Team Leader
St.johns Coa
03.2020 - Current
Team Lead
Goodwill Store
05.2015 - 03.2020
Manger
Kangaroo Express
01.2010 - 05.2015
No Degree - Crime Scene Investigator And Forensic Scientist
Kaplan University
GED -
Fccj
excel, work, email, computers
- Data Entry & Formatting: Setting up, cleaning, and formatting data to make it readable (e.g., using cell styles, freezing panes).
- Basic Formulas & Functions: Using foundational formulas like SUM, AVERAGE, and COUNTIF to analyze data.
- Sorting & Filtering: Organizing large datasets, such as sorting alphabetically or filtering for specific criteria.
- Data Visualization: Creating charts and graphs to turn raw numbers into actionable insights.
- Intermediate/Advanced Tools: Utilizing Pivot Tables to summarize large datasets and VLOOKUP for cross-referencing data.
- File Management: Creating, saving, and organizing files in proper folders (including cloud storage like OneDrive/Google Drive).
- Email Communication: Efficiently using Outlook for managing correspondence, calendar, and attachments.