Ashley Wood

• Develop and maintain a diverse monthly calendar of programs, events, and outings that support residents' physical, cognitive, social, emotional, and spiritual well-being.
• Cultivate partnerships with community organizations, volunteers, local businesses, and guest speakers to bring educational workshops, wellness resources, and community-based programs directly to residents.
• Coordinate transportation and accompany residents to medical appointments, serving as an advocate by helping them navigate healthcare services, communicate concerns, and access the support they need.

• Build relationships with residents of diverse backgrounds and varying physical, cognitive, and health needs, providing individualized support and adapting programs and services to meet them where they are.

• Provide support to residents and family members by addressing concerns and coming up with solutions to meet their needs

• Organize, coordinate, and provide transportation for resident outings, field trips, and community excursions that promote engagement, social connection, and community involvement.

• Recruit, train, and coordinate volunteers to support resident programs, community engagement, and meaningful social connections.
• Assist in administrative duties such as handling phone inquiries, scheduling, and supporting executive functions as needed
• Facilitate daily programs and activities that encourage participation, build relationships, and enhance residents' overall well-being.

• Create, coordinate, and promote community events through social media, marketing initiatives, and outreach efforts.

• Greet and assist residents, family members, and community visitors, providing information, support, and exceptional customer service in a warm and welcoming environment.

• Develop meaningful relationships with residents and families while providing support tailored to their individual needs.

• Provide administrative support to the leadership team by managing schedules, coordinating meetings, and facilitating communication between residents, families, and staff.

• Manage a multi-line phone system and respond to resident, family, and community inquiries in a professional and courteous manner.

• Schedule and coordinate medical appointments in collaboration with residents, families, transportation providers, and healthcare professionals.

• Accompany residents to medical appointments as needed, providing advocacy and support for individuals with memory, communication, or cognitive challenges.

• Troubleshoot technology needs, including Zoom appointments and virtual communication with family members and healthcare providers.

• Coordinate and follow up on maintenance requests to ensure resident needs are addressed in a timely manner.

• Offer companionship, encouragement, and reassurance to residents while promoting dignity, independence, and overall well-being.

• Collaborate across departments to support resident services, activities, and daily operations.

• Managed guest services operations and supported daily business functions in a fast-paced vacation rental environment.

• Led, trained, and supported the guest services team, helping maintain high standards of customer service and professionalism.

• Coordinated reservations, guest communications, and scheduling while managing a high volume of inquiries and requests.

• Recruited, interviewed, onboarded, and scheduled employees.

• Served as a primary point of contact for guests, homeowners, employees, and vendors, responding to questions and resolving concerns.

• Worked closely with maintenance and operations teams to coordinate services and ensure a positive guest experience.

• Handled challenging guest situations with professionalism, empathy, and sound judgment.

• Trained new and existing employees on software systems, operational procedures, and customer service expectations.

• Gathered and responded to guest feedback, providing exceptional customer service and recommending improvements to enhance the guest experience.

• Maintained employment with the company after relocating to the West Coast, providing remote support and ensuring continuity of operations.

• Facilitated administrative support for management in leasing apartments, ensuring seamless operations from inquiry to lease signing.
• Managed high-volume phone inquiries from prospective residents, providing detailed information about available units, setting appointments, and conducting property tours
• Provided solutions to prospective residents' concerns and questions, ensuring a high standard of customer service and professionalism throughout the leasing process
• Processed lease payments and maintained accurate financial records for future residents, ensuring timely and transparent transactions
• Generated weekly and monthly leasing reports ensuring data accuracy and supporting operational goals
• Supported overall office operations by resolving leasing-related issues and maintaining a positive environment for future residents.