Ashley Woodhouse
Virginia Beach,VA
Summary
Successful Student Date Specialist equipped with strengths in system optimization to better serve current and expected data demands. Track record of optimizing data management processes for improved efficiency. Focused on improving workflows and team effectiveness by optimizing data handling strategies. Detail-focused and driven to meet and exceed personal and career goals. Motivated professional well-versed in building productive relationships, resolving complex issues and winning customer loyalty contributing to company success.
Overview
2026
2026
years of professional experience
Work History
Student Data Specialist
Norfolk Public Schools
09.2021 - Current
- Serves as a student data information source executing a variety of intermediate level clerical and secretarial support tasks in an Elementary School.
- Prepares and maintains computerized records for students.
- Responsible for maintaining student records on complex computer programs including attendance, scheduling, grades, special education placements, and discipline (SYNERGY).
- Responsible for registering and withdrawing students; to include sending and receiving transcripts and assigning students.
- Maintains student records in compliance with local, state, and federal laws, policies, and guidelines.
- Performs a full range of intermediate clerical tasks to support school administration, teachers and general school operations; as assigned by the school office manager.
- Responsible for communicating substitute assignments.
- Responsible for maintaining a variety of confidential documents according to established procedures.
- Collates and mails various pamphlets, newsletters, supplements and other materials.
- Serves as backup to other clerical staff as required.
- Performs additional duties as required or assigned.
Customer Service Manager
Food Lion Delhaize Group
May2017 - 08.2021
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Exceeded team goals and collaborated with staff members to implement customer service initiatives.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Monitored customer service operations to assess individual performance, assure company's standard practices were being followed and provide feedback to enhance customer service as well as personal growth.
- Organized and balanced multiple priorities within fast-paced environment.
- Managed department of up to fifty direct reports and coordinated department schedules to maximize coverage during peak hours.
- Collaborated with Store Manager and Regional Support Specialist to improve customer service processes and support structures company-wide.
Library Media Specialist Assistant
Norfolk Public Schools District
01.2009 - 05.2017
- Placed books on proper shelves when returned to circulation.
- Answered questions from patrons and helped to find desired materials.
- Handled check-in and check-out process of library books and materials at circulation desk.
- Gained strong understanding of various methods for cataloging books and other materials.
- Collected and processed fines on overdue library materials.
- Educated patrons on use of reference sources, card catalogs and automated information systems.
- Entered new transactions and updated records of library users.
- Maintained secure environment by monitoring visitors at front desk.
- Helped children select appropriate reading level library books.
- Created fliers to post throughout library informing visitors and patrons of upcoming events, including book clubs, meetings and special programs.
- Maintained and updated patron records in library system database.
Assistant Store Manager
McDonald's
05.2003 - 09.2008
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
Education
Some College (No Degree) - Early Childhood Education
Norfolk State University
Norfolk, VAHigh School Diploma -
Surry County High School
Dendron, VA06.2003
Skills
- Effective workflow management
- Administrative support
- Teamwork and collaboration
- Attention to detail
- Multitasking Abilities
- Critical thinking
- Organizational skills
- Adaptability and flexibility
- Decision-making
- Task prioritization
- Interpersonal skills
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Career advancementWork-life balanceCompany CultureHealthcare benefitsPaid time offPaid sick leave401k matchTimeline
Student Data Specialist
Norfolk Public Schools
09.2021 - Current
Library Media Specialist Assistant
Norfolk Public Schools District
01.2009 - 05.2017
Assistant Store Manager
McDonald's
05.2003 - 09.2008
Customer Service Manager
Food Lion Delhaize Group
May2017 - 08.2021
Some College (No Degree) - Early Childhood Education
Norfolk State University
High School Diploma -
Surry County High School
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