ASHLEY WOODS
Lakeland,FL
Summary
Detail oriented claims professional with over 9 years of experience in insurance claims handling including high exposure injury claims on litigated and non litigated files, special investigations, and assessing risk. I am adept at formulating strategies and bringing about timely, amicable resolutions. I always seek out new challenges to learn and grow personally and professionally.
Overview
9
9
years of professional experience
Work History
Large Loss Risk Adjuster
National General Insurance Company
02.2024 - Current
- Investigates, negotiates, and resolves high exposure injury claims on lower limits policies.
- Minimizes the risk of excess exposure to the insureds through proactive claims handling.
- Frequently strategizes with defense counsel attorneys on pre-suit and litigated files.
- Conducts thorough investigations through background checks, scene canvases, social media research, surveillance, and medical canvases to properly assess the extent of exposure to the insureds.
- Communicates early and often to the insureds throughout the entire life of the claim.
Bodily Injury Claims Adjuster
National General Insurance Company
05.2023 - 02.2024
- Investigated and evaluated unrepresented and attorney represented BI, UM, and UIM claims.
- Spearheaded and organized pre-suit mediations, global settlement conferences and interpleaders.
- Led claim discussions involving multiple stakeholders, included defense counsels and Claims Legal.
- Acted in a Team Lead capacity to assist my peers, which included fielding questions from teammates and onboarding new associates.
- Co-hosted monthly collaboration meetings with multiple MD units focusing on exposure recognition, forward thinking, and due diligence.
Senior Internal Security Investigator
GEICO
12.2020 - 05.2023
- Performed thorough investigations on all files referred to the Special Investigations Unit.
- Conducted recorded interviews and Examinations Under Oath of insureds, claimants, and key witnesses related to the investigations.
- Conducted extensive research including the review of comprehensive background checks, police reports, social media, prior claims history and any evidence related to the case.
- Prepared investigative action plans, summaries of key findings, and closing reports.
Claims Examiner
GEICO
08.2015 - 12.2020
- Evaluated coverage, liability, and damages and investigated suspicious claims.
- Negotiated and resolved unrepresented and attorney represented BI, UM, and UIM claims.
- Participated in settlement conferences, depositions, and mediations.
- Prepared and presented complex cases to upper management, claims legal, and the director of claims when necessary.
Education
Bachelor Of Business Administration -
Florida State College At Jacksonville
Jacksonville, FLSkills
- Critical thinking
- Business Writing
- Negotiation
- Data Analytics
- Investigative Research
- Project Management
- Public Speaking
- Conflict Resolution
- Forward Thinking
- Leadership
Timeline
Large Loss Risk Adjuster
National General Insurance Company
02.2024 - Current
Bodily Injury Claims Adjuster
National General Insurance Company
05.2023 - 02.2024
Senior Internal Security Investigator
GEICO
12.2020 - 05.2023
Claims Examiner
GEICO
08.2015 - 12.2020
Bachelor Of Business Administration -
Florida State College At Jacksonville