Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ashley Yancey

Cedar Rapids,IA

Summary

Adaptable customer service professional with proven success in high-volume support environments. Skilled in resolving complex customer issues through phone, chat, and email. Experienced in identifying patterns, improving processes, and ensuring a positive experience—driven to exceed expectations with empathy and precision.

Overview

11
11
years of professional experience

Work History

Driver

Uber
09.2019 - Current
  • Safely transported passengers to their destinations, adhering to traffic laws and safety regulations.
  • Maintained cleanliness of vehicle interior and exterior, including vacuuming, washing windows, and refueling when necessary.
  • Checked condition of vehicle's tires, brakes or safety equipment to verify working order.
  • Utilized feedback from passengers to improve service and address any shortcomings.
  • Achieved consistently high customer scores due to exceptional service.
  • Conducted daily vehicle inspections to ensure operational safety and comfort.
  • Provided excellent customer service, including assistance with luggage and answering queries about the local area.
  • Collaborated with rideshare platform support teams to address any operational concerns.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Food Delivery Driver

DoorDash
12.2016 - 05.2025
  • Observed strict food safety and handling procedures during transport to maintain the quality and integrity of meals.
  • Maintained cleanliness of vehicle interior and exterior.
  • Ensured that the correct order was delivered to the customer.
  • Utilized GPS and map applications efficiently to determine optimal routes, reducing delivery times and improving customer satisfaction.
  • Participated in training sessions on customer service and food safety, applying learned principles to daily delivery operations.
  • Contacted customers if there were delays in delivery due to traffic or other issues.
  • Resolved customer complaints and concerns with professionalism, ensuring a positive and satisfactory delivery experience.
  • Maintained positive attitude and diplomacy when dealing with customers and DoorDash support team.
  • Utilized customer feedback to continuously improve delivery practices, focusing on areas of punctuality, food quality, and customer interaction.
  • Provided excellent customer service throughout the delivery process.

Benefit Enrollment Specialist (Seasonal)

Empyrean Benefits Solutions
09.2024 - 12.2024
  • Assisted employees in understanding their benefit options, leading to higher satisfaction rates.
  • Handled 30-40+ inbound calls daily, assisting clients with benefit enrollment, eligibility, and policy-related inquiries.
  • Delivered accurate, HIPAA-compliant support while maintaining professionalism, empathy, and efficiency.
  • Resolved complex issues by navigating multiple systems, identifying patterns, and escalating recurring concerns to appropriate departments.
  • Provided personalized support to clients navigating health, dental, vision, and FSA/HSA benefits during open enrollment and life event changes.
  • Documented all interactions thoroughly and accurately in internal CRM systems to ensure smooth case tracking and handoffs.

Youth Mentor

Legacy Re-entry Foundation
12.2023 - 08.2024
  • Assisted with the development of individualized plans for youth to achieve their goals.
  • Facilitated group activities to help build social skills and increase self-esteem.
  • Conducted assessments to identify underlying issues that could be addressed through mentorship.
  • Encouraged healthy communication between youths and their families or guardians.
  • Provided guidance, support, and encouragement to at-risk youth.
  • Educated youth about topics such as drug prevention, conflict resolution, decision making skills.
  • Demonstrated respect for differences in culture, religion, gender identity, sexual orientation.
  • Created an environment that was safe and supportive for all participants in mentoring sessions.
  • Promoted community resources through printed marketing material, email newsletters and social media campaigns.

Shift Lead

Tropical Smoothie Cafe
05.2023 - 09.2023
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Monitored food production and quality standards, ensuring they were met according to company policies and procedures.
  • Performed regular inspections of equipment to ensure it was functioning properly.
  • Resolved customer complaints in a professional manner while maintaining excellent customer service standards.
  • Managed inventory levels, ordering supplies as needed to maintain optimal stock levels.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Promoted safe working conditions by monitoring safety procedures and equipment.
  • Assisted in the training and development of new team members.
  • Explained goals and expectations required of trainees.
  • Worked effectively in team environments to make the workplace more productive.

Makeup Artist/Hair Stylist

Self-Employed
Chicago, IL
01.2017 - 12.2022
  • Created custom looks for special events, such as weddings, proms, and photo shoots.
  • Cleaned display units, tools and testers throughout day to reduce spread of harmful germs or bacteria.
  • Matched foundation and concealer perfectly to various skin tones and types.
  • Attended trade shows, conventions, workshops and seminars related to cosmetology field.
  • Consulted with clients about desired look or color palette prior to application process.
  • Maintained an extensive knowledge of current makeup trends and techniques.
  • Applied makeup for weddings, photo shoots, and other special occasions.
  • Handled appointment booking, canceling and rescheduling.
  • Bleached, dyed or tinted hair using applicator or brush.
  • Maintained a clean and sanitary work area in accordance with health regulations.
  • Collaborated with hairstylists, photographers, costume designers, models, and other professionals in the industry.
  • Developed new styles and techniques.
  • Created special effects makeup for theatre, television, and movie productions.
  • Combed, brushed and sprayed hair or wigs to set style.
  • Scheduled appointments and managed client consultations efficiently.
  • Responded to customer inquiries by phone, email, and in person.
  • Developed a strong portfolio showcasing a variety of makeup styles.
  • Researched makeup trends to learn about new products and techniques by using YouTube, beauty blogs and magazines.
  • Built and maintained a professional makeup kit with high-quality products.
  • Ordered supplies when necessary to replenish stock levels of cosmetics and skincare items.

Cashier (Seasonal)

Akira Chicago
09.2017 - 01.2018
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Maintained current knowledge of store promotions to highlight sales to customers.
  • Greeted customers promptly and responded to questions.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Checked personal identifications for purchases exceeding $200.
  • Resolved customer complaints professionally in accordance with company policy.
  • Processed returned merchandise by strictly following store return and exchange procedures.
  • Answered phone calls to assist customers with questions and orders.
  • Processed sales transactions to prevent long customer wait times.
  • Performed opening and closing procedures including counting cash drawers and preparing deposits.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.

Cashier

The Cheesecake Factory
08.2016 - 08.2017
  • Answered phone calls to assist customers with questions and orders.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Resolved customer complaints professionally in accordance with company policy.
  • Performed opening and closing procedures including counting cash drawers and preparing deposits.
  • Restocked supplies like napkins, condiments, utensils on a regular basis.
  • Demonstrated knowledge of store products and services to customers.
  • Greeted customers promptly and responded to questions.
  • Ensured compliance with food safety regulations while handling food items.
  • Kept track of inventory levels and restocked cheesecakes as needed.
  • Offered customers carry-out service at completion of transaction.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.

Retail Sales Associate

Navy Exchange
05.2015 - 08.2016
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Tracked inventory levels throughout the day and restocked items as needed.
  • Conducted product demonstrations to highlight features and benefits, enhancing customer engagement.
  • Offered suggestions for additional items that may be of interest to customers.
  • Promoted special offers and discounts to encourage additional purchases.
  • Created price tags and merchandise signs for new items.
  • Answered customer inquiries regarding product features, pricing, and availability.
  • Provided excellent customer service, resolving issues and answering queries promptly.
  • Handled returns and exchanges according to company policies.
  • Helped customers by answering questions and locating merchandise.
  • Escalated customers' complaints or inquiries to management for immediate investigation and resolution.
  • Enforced dressing room rules to prevent vandalism and theft.
  • Helped other team members as needed during peak business times.

Food Service Team Lead

Six Flags
05.2014 - 10.2015
  • Delegated work to staff, setting priorities and goals.
  • Implemented cost control measures to reduce expenses and increase profitability.
  • Performed daily inspections of equipment such as ovens, stoves, refrigerators, freezers, dishwashers.
  • Established positive relationships with customers through excellent customer service skills.
  • Explained goals and expectations required of trainees.
  • Managed inventory levels, ordering supplies as needed to maintain stock.
  • Rotated and replenished products in display cases.
  • Resolved customer complaints in a professional manner while adhering to company policies and regulations.
  • Oversaw daily operations of restaurant, ensuring efficient service and customer satisfaction.
  • Managed cash drawer operations efficiently.
  • Developed weekly schedules for staff to ensure adequate coverage throughout shifts.
  • Fostered a positive working environment, encouraging teamwork and employee engagement.
  • Executed store opening and closing procedures in compliance with company guidelines.

Education

High School Diploma -

Warren Township High School
05-2015

Skills

  • Multichannel Customer Support (Phone, Chat, Email)
  • Critical Thinking
  • Adaptability in Fast-Paced Environments
  • Sales Expertise
  • Point-of-Sale System
  • CRM Tools
  • Customer Satisfaction
  • Policy Adherence
  • Conflict Resolution
  • Organization
  • Professionalism
  • Courteous
  • Patient

Timeline

Benefit Enrollment Specialist (Seasonal)

Empyrean Benefits Solutions
09.2024 - 12.2024

Youth Mentor

Legacy Re-entry Foundation
12.2023 - 08.2024

Shift Lead

Tropical Smoothie Cafe
05.2023 - 09.2023

Driver

Uber
09.2019 - Current

Cashier (Seasonal)

Akira Chicago
09.2017 - 01.2018

Makeup Artist/Hair Stylist

Self-Employed
01.2017 - 12.2022

Food Delivery Driver

DoorDash
12.2016 - 05.2025

Cashier

The Cheesecake Factory
08.2016 - 08.2017

Retail Sales Associate

Navy Exchange
05.2015 - 08.2016

Food Service Team Lead

Six Flags
05.2014 - 10.2015

High School Diploma -

Warren Township High School

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Ashley Yancey