Ashley Yates
Orlando,FL
Summary
A resourceful experienced Work From Home Agent known for maintaining high productivity levels and efficiently completing tasks. Possess specialized skills in customer service, time management, and technical troubleshooting. Excel in communication, adaptability, and self-motivation, ensuring seamless operations and client satisfaction in remote work environments.
Known for maintaining composure under pressure while providing friendly, professional service. I'm a hard worker, focused, organized, and can adapt in any environment. I possess strong communication skills and customer service skills. I'm a team player and a quick learner. I'm able to multi-task and have initiative to take on special projects. I'm looking for a stable and well growing company that I can achieve a high level of success with.
Overview
12
12
years of professional experience
Work History
Cruise Specialist/Live Chat
Norwegian Cruise Line - Remote
Orlando, FL
07.2018 - 07.2024
- Answer inbound calls from guest
- Answer incoming live chats
- Provided customer service to clients regarding cruise packages, itineraries, and travel information.
- Maintained knowledge of current promotions and specials offered by cruise lines.
- Processed payments from customers using credit cards or alternative payment methods.
- Created detailed invoices for each customer's reservation.
- Handled complaints from customers professionally and efficiently.
Technical Support
Houghton Mifflin
Orlando, FL
01.2016 - 08.2017
- Providing help to school officials with setting up their classes, adding student profiles, adding books, and setting up rosters via online
- Provided technical support to customers regarding system functionality.
- Provided troubleshooting services to customers.
Front Office / Dental Assistant
Heartland Dental
Orlando, FL
02.2015 - 04.2016
- Greeted patients upon arrival at the office and escorted them to an examination room.
- Performed administrative duties such as check patients In/out, scheduling appointments, answering telephones and updating patient records.
- Verify Insurance coverage and payment status.
- Kept accurate records of dental treatments provided for each patient's visit.
- Ordered supplies necessary for daily operations of the practice.
- Assisted dentist in providing dental treatment to patients, including taking patient medical histories and vital signs.
- Prepared dental materials such as amalgam, composite resin, impression material and cements for use by the dentist.
Forever 21
Sales Associates / Lead
Orange Park
12.2012 - 02.2015
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Assisted customers with finding the right product for their needs.
- Demonstrated knowledge of store products and services.
Guest Service Rep
Disney Guest Services
Lake Buena Vista, FL
08.2014 - 02.2015
- Inbound calls from Resort Guest, ABC viewers, and Cast Members
- Call transfers
- Take payments
- Problem Solving
Education
Certificate - Dental Assistant
Carrington College
Phoenix, AZ, USA01.2011
High School Diploma - Basic
Citizens High School
Orange Park, FL, USA01.2010
Skills
- Call Center
- Customer Service
- Administration
- Data Entry
- Technical Support
- Microsoft Word
- Microsoft Excel
- SalesForce
- Avaya
- Active Listening
- Critical Thinking
- Multitasking
- Communication
- Problem-Solving
- Self-Starter
- Chair side Assisting
- Impressions
- Sterilization
- Front Office
- Dentrix
- Treatment Planning
Timeline
Cruise Specialist/Live Chat
Norwegian Cruise Line - Remote
07.2018 - 07.2024
Technical Support
Houghton Mifflin
01.2016 - 08.2017
Front Office / Dental Assistant
Heartland Dental
02.2015 - 04.2016
Guest Service Rep
Disney Guest Services
08.2014 - 02.2015
Forever 21
Sales Associates / Lead
12.2012 - 02.2015
Certificate - Dental Assistant
Carrington College
High School Diploma - Basic
Citizens High School