Ashley Young
Arlington,TX
Summary
I am a Customer Service Representative professional with over 5+ years experience in customer service and support in the retail, call center and hospitality industry. My goal is to be the best dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
8
8
years of professional experience
Work History
Process Associate ( Work From Home)
Genpact
New York, NY
08.2023 - Current
- Resolved customer service inquiries within established time frames while maintaining a high level of quality assurance.
- Performed data entry tasks to update customer records and maintain accuracy of information.
- Maintained accurate records of all transactions related to processes in accordance with company guidelines.
- Identified potential risks associated with processes and recommended corrective actions.
- Responded to advanced issues with professional and relationship-focused approach.
- Coached and trained production leads on general process concepts, lean manufacturing and how to identify potential improvements without assistance.
- Prepared and filed financial statements such as balance sheets and income statements.
Warehouse Order Puller
HD Supply Warehouse
Grand Prairie, TX
06.2022 - 03.2023
- Pulled merchandise to fulfill orders to specification.
- Reported damaged products or safety hazards to immediate supervisor.
- Assembled customer orders from stock and placed orders on pallets for shipping department.
- Picked products by matching numbers and product descriptions using voice audio headset.
- Tracked inventory and conducted cycle counts to maintain accurate records.
- Updated inventory and production information using warehouse management systems and scanner guns.
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
- Stocked shelves, racks and bins with new or transferred merchandise.
- Demonstrated great teamwork skills with staff members involved in production and transport.
- Packed and unpacked items, checking breakables before stocking on shelves.
- Received and counted stock items, recording data manually or on computer for inventory purposes.
- Printed accurate labels and applied to boxes, crates and containers prior to shipment.
Customer Service Rep,Sales Support Rep.
ETECH
Dallas, TX
04.2020 - 03.2022
- Interact and assist customer via phone, chat, email and social media providing product knowledge.
- Adhere to KPI metrics (Calls handles, Hold time, New customer activation, Add-ons/upgrades).
- Developed strong customer relationships to encourage repeat business.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Set up and activated customer accounts.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- De-escalated irate customers with communication skills and sales expertise.
Travel Merchandiser(Temp Agency) /Remodel Associate
Set and Service Resources - SaSR
Raleigh, NC
07.2019 - 02.2020
- Maintained clean and hazard-free work areas to achieve operational safety and regulatory compliance.
- Read and understood operating manuals, blueprints and technical drawings to achieve accurate and safe repairs.
- Ordered and restocked supplies to keep workplace operating smoothly.
- Recorded parts inventory information and neatly organized parts for storage.
- Identified issues affecting safety and addressed with shift supervisor for prompt resolution.
- Understood how to operate and maintain job site equipment safely and for maximum productivity.
- Cleaned or prepared construction sites to eliminate hazards.
- Worked productively as lead or helping team member to drive customer satisfaction.
- Loaded or unloaded building materials to distribute machinery or tools.
Cashier/Team Lead Sales Associate
Circle K Convenience Store
Vicksburg, MS
07.2016 - 05.2019
- Greeting customers with helpful and friendly mindset resolving any complaints or disputes.
- Performed daily duties (register count, cleaning, stocking, inventory).
- Ensured that all safety protocols/checklist were standard for safety of the customers and employees.
- Accepted cash and credit card payments, issued receipts and provided change.
- Helped customers find specific products, answered questions and offered product advice.
- Trained new team members in cash register operation, stock procedures and customer services.
- Verified customer age requirement for alcohol or tobacco purchases.
- Learned roles of other departments to provide coverage and keep store operational.
- Tracked company inventories, moved excess stock and arranged products to improve sales.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Coached other employees in customer service strategies and successful selling techniques.
- Trained and developed new team members to improve product knowledge and selling abilities.
FRONT DESK RECEPTIONIST
LA QUINTA INNS & SUITE
Vicksburg, MS
03.2017 - 12.2018
- Completed basic bookkeeping and document filing.
- Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
- Worked with housekeeping and maintenance staff to address and resolve building and room issues.
- Scheduled appointments and maintained and updated appointment calendars.
- Greeted customers, answered general questions and directed to appropriate locations.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Responded to inquiries and room requests made online, by phone and via email.
Education
Associate of Arts -
Paul Mitchell The School
true03.2024
High School Diploma -
Vicksburg High School
Vicksburg, MS05.2016
Skills
- Organized
- Fast Learner
- Customer Relationship
- Management
- Inbound calls
- Cashiering
- Receptionist
- Shipping and Packaging
- Picking and Processing
- Calm and Professional Under Pressure
- Upselling Products and Services
- Data Entry
- Verbal and Written Communication
- Customer Service
- Customer Retention Strategies
- Creative Problem Solving
- Order and Refund Processing
- Understanding Customer Needs
- Quality Control
- Customer Relations
- Call Center Operations
- Promotional Support
- Inbound and Outbound Calling
- Multi-Line Telephone Skills
- Organization and Efficiency
- Meticulous and Organized
- Reliable and Punctual
- Customer Complaint Resolution
- Positive Attitude and Energetic
- Visitor and Customer Relations
- Customer Service-Oriented
- Computer Proficiency
- Appointment Scheduling
- Microsoft Office
- Call Answering and Routing
- Delivery Coordination
- Administrative Support
- Attention to Detail
- Greeting and Seating Clients
- PC Proficient
- Service-Oriented Mindset
- Paperwork Processing
- Report Analysis
- Dispute Resolution
- Process Improvement
Languages
English
Native/ Bilingual
References
References available upon request.
Timeline
Process Associate ( Work From Home)
Genpact
08.2023 - Current
Warehouse Order Puller
HD Supply Warehouse
06.2022 - 03.2023
Customer Service Rep,Sales Support Rep.
ETECH
04.2020 - 03.2022
Travel Merchandiser(Temp Agency) /Remodel Associate
Set and Service Resources - SaSR
07.2019 - 02.2020
FRONT DESK RECEPTIONIST
LA QUINTA INNS & SUITE
03.2017 - 12.2018
Cashier/Team Lead Sales Associate
Circle K Convenience Store
07.2016 - 05.2019
Associate of Arts -
Paul Mitchell The School
High School Diploma -
Vicksburg High School