Ashley Youngk
Colorado Springs,CO
Summary
Dynamic professional with expertise in restaurant operations and healthcare reception. Skilled in managing high-volume customer interactions while ensuring satisfaction and maintaining operational standards. Builds rapport with clients and enhances team performance through effective training and leadership.
Overview
7
7
years of professional experience
Work History
Server
Chili's
Williamsburg, VA
01.2020 - Current
- Provided exceptional service to high volume of daily customers.
- Greeted customers warmly upon entering restaurant to create a welcoming atmosphere., answered questions and recommended specials to increase profits.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Checked with customers to ensure meal satisfaction, taking prompt action to resolve any issues.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Operated POS terminals to input orders, split bills and calculate totals.
- Built rapport with guests, contributing to repeat business through exceptional customer service.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Trained new employees on restaurant procedures and plating techniques.
- Addressed complaints to kitchen staff and served replacement items.
- Recommended desserts, appetizers, and specialty drinks to enhance sales.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Receptionist
TPMG
Williamsburg, VA
11.2022 - 02.2023
- Answered and directed incoming calls to ensure effective communication and support for clients and staff.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Scheduled appointments for clients to ensure effective time management.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Provided administrative support by managing document organization, coordinating schedules, and facilitating communication among team members.
- Updated and recorded customer or client information to maintain accounts.
- Processed payments and updated accounts to reflect balance changes.
- Sorted and distributed incoming mail to ensure timely delivery to appropriate personnel.
- Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
Education
High School Diploma -
Jamestown High School
Williamsburg, VA06-2020
Skills
- Point of sale management
- Customer service
- Food safety
- Appointment scheduling
- Multi-line phone handling
- Phone communication
- Team collaboration
- Technical proficiency
- Problem solving
- Energetic and organized
- Verbal and written communication
- Customer engagement
- Relationship management
- Dependable and sociable
- Positive mindset
- Emotional intelligence
Timeline
Receptionist
TPMG
11.2022 - 02.2023
Server
Chili's
01.2020 - Current
High School Diploma -
Jamestown High School