ASHLEY YOUSIF
Spring Valley,CA
Summary
Dedicated and reliable Executive Administrative Assistant with extensive experience in providing high-level administrative support. Proven ability to manage multiple tasks efficiently while maintaining a strong focus on customer service and attention to detail. Skilled in communication, conflict resolution, and maintaining confidentiality. Committed to enhancing team morale and supporting business objectives through effective travel management and expense oversight.
Overview
8
8
years of professional experience
Work History
Executive Administrative Assistant
JP Morgan Chase Bank N.A.
03.2024 - Current
- Provide comprehensive administrative support to a Regional Directos, managing calendar invites and scheduling appointments efficiently
- Handle business expense reconciliations and ensure timely processing of TPE forms and reimbursements
- Coordinate staffing processes, including recruiting, onboarding, and training, while maintaining confidentiality and professionalism
- Organize team events, including venue selection, contract negotiation, and logistical planning, ensuring smooth execution and effective communication with presenters
- Develop and maintain templates for client surveys and other documentation, ensuring accuracy and compliance with company standards
- Act as a problem solver for technology-related issues, providing support and solutions to team members as needed
Senior Administrative Assistant
JP Morgan Chase Bank N.A.
04.2022 - 03.2024
- Managed and coordinated multiple tasks across three markets, ensuring efficient operations and adherence to deadlines
- Maintained records and coordinated schedules for Market Directors, facilitating effective communication across all levels
- Proactively identified and resolved issues, implementing effective solutions to maintain smooth operations
- Demonstrated ability to handle sensitive and confidential information with professionalism and discretion
- Collaborated with colleagues to achieve common goals and objectives, adapting to changing priorities in a fast-paced environment
Licensed Relationship Banker
JP Morgan Chase Bank N.A.
11.2020 - 04.2022
- Cultivated new client relationships while maintaining long-term partnerships, contributing to the firm’s success
- Assisted customers in understanding available services and selecting appropriate banking products
- Maximized customer relationship profitability by collaborating with sales specialists across various product areas
Personal Banker
JP Morgan Chase Bank N.A.
04.2018 - 11.2020
- Acted as both a teller and banker, providing comprehensive support to branch operations
- Identified clients' financial needs and made tailored product recommendations
- Fostered strong partnerships with financial advisors and other banking professionals
Assistant Store Manager Operations
Home Goods
09.2016 - 04.2018
- Directed a team of over 50 associates, driving sales performance and exceeding targets
- Oversaw recruiting, hiring, and training initiatives to enhance team effectiveness
- Restructured processes and training programs to improve store metrics and customer service
Education
Masters of Business Administration -
Southern New Hampshire University
04.2024
Bachelor of Science - Criminal Justice
San Diego State University
05.2015
Skills
- Business Support
- Communication
- Conflict Resolution
- Interpersonal Skills
- Morale Building
- Travel Management & Expense Reporting
- Analytical Thinking
- Time Management
Languages
Arabic
Elementary
Aramaic
Professional Working
Timeline
Executive Administrative Assistant
JP Morgan Chase Bank N.A.
03.2024 - Current
Senior Administrative Assistant
JP Morgan Chase Bank N.A.
04.2022 - 03.2024
Licensed Relationship Banker
JP Morgan Chase Bank N.A.
11.2020 - 04.2022
Personal Banker
JP Morgan Chase Bank N.A.
04.2018 - 11.2020
Assistant Store Manager Operations
Home Goods
09.2016 - 04.2018
Bachelor of Science - Criminal Justice
San Diego State University
Masters of Business Administration -
Southern New Hampshire University
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