Ashley Zajac
Mt. Pleasant,SC
Summary
Detail-oriented and organized professional with experience in logistics, customer service, and sales. I thrive in fast-paced environments that require efficiency, and problem-solving. I have a strong track record of working collaboratively with teams to streamline operations, enhance customer satisfaction, and drive sales growth.
My ability to multitask and adapt ensures that I can manage complex projects while maintaining a high level of accuracy and dependability. Passionate about building relationships and optimizing processes, I am always eager to contribute to a team’s success, and deliver exceptional results.
Overview
6
6
years of professional experience
Work History
Customer Service Specialist
Innotex
Charleston
06.2023 - Current
- Manage daily gear orders for a network of 30 dealers, consistently meeting a demanding 24-hour turnaround, while maintaining accurate fulfillment and customer communication.
- Partner with the sales team to develop and implement targeted promotional campaigns that increase customer engagement, and support sales growth.
- Manage order scheduling and lead-time calculations using Excel, ensuring accurate delivery timelines and preventing overbooking.
- Oversee customer warranty and product-damage claims, resolving issues promptly while maintaining strong dealer relationships.
- Collaborate with Technical Services to develop customized, embroidered gear and merchandise featuring customer names, logos, and other specifications.
- Diligently updated customer profiles to reflect changes in addresses, discounts, phone numbers, and employee information, ensuring accurate and up-to-date records.
- Spearheaded and participated in meetings to strategize and enhance technology and systems to support remote work for employees, fostering efficiency and productivity in a remote work environment.
- Acquired in-depth knowledge of various gear types and sizing methods, enabling me to provide well-informed guidance and recommendations to dealers, enhancing their decision-making process.
- Managed the entire Northeast territory, including parts of Canada, overseeing sales, operations, and customer relationships to drive growth, and maintain regional success.
Carrier Sales Representative
Nolan Transportation Group
Denver
09.2020 - 06.2023
- Analyzed customer freight data to identify key trends and opportunities, leading to the development of tailored transportation solutions that increased customer satisfaction ratings.
- Collaborated with finance, operations, and legal teams to streamline the carrier onboarding process, resulting in a 40% decrease in average onboarding time for new carriers.
- Developed and implemented new communication protocols between sales and operations teams.
- Exceeded commission goals every month by consistently booking over 150 loads per month and carrying over $100,000 in monthly margin.
- Successfully negotiated contract terms with top carriers, resulting in a 20% reduction in shipping costs for clients, leading to increased customer satisfaction and repeat business.
- Conducted thorough market analyses to identify untapped revenue streams, resulting in an increase in overall sales.
- Conducted thorough investigations of potential scam carriers, utilizing industry-specific software and techniques to identify fraudulent activity, and protect company assets.
- Collected the required paperwork from carriers to ensure timely payment.
Education
Bachelor of Science -
Michigan State University
East Lansing, MI12.2019
Skills
- Microsoft Office
- Google Analytics
- CRM software (Salesforce)
- Data visualization (Tableau)
- Market research
- Data analysis
- Client retention strategies
- Onboarding and forecasting
- Business-to-business (B2B)
- Business-to-consumer (B2C)
- Attention to detail
- Merchandising strategies
- Business development
- Contracts and negotiations
- Operations improvement processes
- Planning and scheduling
Timeline
Customer Service Specialist
Innotex
06.2023 - Current
Carrier Sales Representative
Nolan Transportation Group
09.2020 - 06.2023
Bachelor of Science -
Michigan State University