Patrick Paul Rivera
Marfa
Summary
Experienced in Customer Services with a demonstrated history of working in the museums and tourism industry. Skilled in General Office Skills, Computer Literacy, Working With Children, Office 365, and Public Speaking.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Customer Service Specialist
QVC
10.2023 - Current
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Managed high call volume while maintaining a courteous and professional demeanor.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
- Enhanced customer satisfaction by resolving issues promptly and professionally.
ASSISTANT DIRECTOR OF TOURISM
City of Marfa
08.2018 - 09.2023
- Assists visitors by answering questions in a professional manner, providing documents and literature to enhance their experience, and performs various duties in the office
- Manages reservations and agreements for rental cars and facility rentals
- Designs and maintains company website and other documents (maps, rack cards, etc.) to promote tourism to the town
CASHIER
Celebration Liquor
03.2018 - 09.2018
- Provided efficient and courteous service to customers
- Operated cash register and accurately processed payments, returns, and exchanges
- Performed opening and closing procedures, such as counting cash register, restocking, and cleaning
FRONT DESK ASSOCIATE
Hotel Saint George
06.2018 - 08.2018
- Greeted guests in a professional and friendly manner, ensuring their needs were met
- Tracked guest preferences from previous stays for improved future experiences
- Developed strong relationships with guests through attentive listening and effective communication
- Proficiently operated multi-line telephone systems to answer incoming calls and transfer them as necessary
VISITOR SERVICES ASSOCIATE
The Chinati Foundation
02.2015 - 06.2018
- Managed ticket sales and reservations for special events using computer software applications
- Assisted in the development of promotional and informative materials
- Performed administrative duties such as filing documents, responding to emails, scheduling appointments
- Maintained an up-to-date knowledge of the museum's exhibitions, events, and programs
- Provided excellent customer service to visitors by answering questions and addressing concerns in a timely manner
EXHIBITION GUARD
The Chinati Foundation
03.2013 - 06.2015
- Answered questions about various artworks as part of the museum's self-guided viewing program
- Documented conservation issues and delivered to the conservation department in a timely manner
Education
BACHELOR OF ARTS (B.A.) - KINESIOLOGY AND EXERCISE SCIENCE
Concordia University-St. Paul
St. Paul, MN12.2022
KINESIOLOGY AND EXERCISE SCIENCE -
Sul Ross State University
Alpine, TX01.2018
KINESIOLOGY AND EXERCISE SCIENCE -
Angelo State University
01.2011
Skills
- Customer Service
- Computer Proficiency
- Working With Children
- Office 365
- Microsoft Office
- Microsoft Excel
- Leadership
- General Office Skills
- Microsoft Outlook
- Public Speaking
- Call center experience
- Good communication skills
- Customer service
- Telephone etiquette
Certification
CPR & AED
(ISSA) International Sports Sciences Association
Nov 2023 - Nov 2025
Credential ID: 3908916
Timeline
Customer Service Specialist
QVC
10.2023 - Current
ASSISTANT DIRECTOR OF TOURISM
City of Marfa
08.2018 - 09.2023
FRONT DESK ASSOCIATE
Hotel Saint George
06.2018 - 08.2018
CASHIER
Celebration Liquor
03.2018 - 09.2018
VISITOR SERVICES ASSOCIATE
The Chinati Foundation
02.2015 - 06.2018
EXHIBITION GUARD
The Chinati Foundation
03.2013 - 06.2015
KINESIOLOGY AND EXERCISE SCIENCE -
Sul Ross State University
KINESIOLOGY AND EXERCISE SCIENCE -
Angelo State University
CPR & AED
(ISSA) International Sports Sciences Association
Nov 2023 - Nov 2025
Credential ID: 3908916
BACHELOR OF ARTS (B.A.) - KINESIOLOGY AND EXERCISE SCIENCE
Concordia University-St. Paul
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