Ashley Zenker
Pinckney,MI
Summary
Compassionate and highly motivated individual with extensive customer service experience and a managerial background. Committed to fostering a warm and welcoming experience for customers to build trust and good rapport.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Subway Manager
CD Okemos 10, LLC
Pinckney, MI
2022.12 - Current
- Delivered excellent customer service by anticipating needs and responding promptly to requests, enhancing customer satisfaction.
- Resolve customer complaints and issues promptly, maintaining a positive brand image.
- Coach, mentor, and train team members in order to improve their job performance.
- Develop standard operating procedures to improve efficiency and safety during daily operations.
- Maintain compliance with health and safety regulations in the workplace, including sanitization.
- Maintained accurate weekly inventory of supplies to support operational needs and reduce potential shortages.
- Ordered supplies to ensure inventory levels met demand, minimizing waste and supporting efficient operations.
- Manage risk by developing and implementing effective risk management strategies.
Medical Assistant
Trinity Health IHA Medical Group, Primary Care
Pinckney, Michigan
2025.12 - 2026.06
- Documented patient histories and vital signs to support accurate diagnosis and effective patient care.
- Maintained compliance with health regulations and safety protocols.
- Administered injections, medications, and treatments according to physician orders.
- Answered phones, scheduled appointments, and addressed patient concerns via the Epic portal.
- Kept examination rooms organized, stocked with supplies, and prepared for incoming patients.
- Adhered to HIPAA regulations to safeguard confidential patient information.
Senior Sandwich Artist
CD Okemos 10, LLC
Pinckney, MI
2020.10 - 2022.11
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Checked product freshness and restocked items to ensure optimal availability for customers.
- Ensured compliance with safety and sanitation guidelines, promoting a safe environment for customers and staff.
Education
Certificate - Medical Assisting
Ross Medical Education Center
Brighton, MI2025-09
Skills
- Quality customer service and patient care
- Inventory management and ordering supplies
- Safety and hygiene protocols
- Swift and accurate vitals intake
- Team leadership
- Complex Problem-solving
- Verbal and written communication
Certification
- BLS Certification 05/08/2025
- ServSafe Certification 09/21/2022
Timeline
Medical Assistant
Trinity Health IHA Medical Group, Primary Care
2025.12 - 2026.06
Subway Manager
CD Okemos 10, LLC
2022.12 - Current
Senior Sandwich Artist
CD Okemos 10, LLC
2020.10 - 2022.11
Certificate - Medical Assisting
Ross Medical Education Center