Ashley Zetterman
Cape Coral,FL
Summary
Efficient and reliable supervisor with experience in overseeing housekeeping and janitorial teams. Possess strong organizational and leadership skills, ensuring high standards of cleanliness and maintenance are met consistently.
Overview
11
11
years of professional experience
Work History
Environmental Services Supervisor
Lee Health
Fort Myers, FL
09.2022 - Current
- Conduct daily quality control inspections for consistent, high-level cleanliness, and sanitation.
- Coordinate the priority of assignments by liaising with departments, and achieving on-time completion.
- Evaluate employee performance, and recommend promotions, transfers, and dismissals.
- Collaborate with management to develop long-term strategies for the housekeeping and janitorial department.
- Implement daily, weekly, and monthly cleaning routines for staff to follow.
- Prepare and submit reports to demonstrate staff productivity, and areas of improvement.
- Coach staff on strategies to enhance performance and improve customer relations.
Environmental Services Lead
Lee Health
Cape Coral, FL
12.2017 - 09.2022
- Evaluated employee performance, and developed improvement plans.
- Investigated guest complaints, and resolved issues to increase customer satisfaction, and establish trust.
- Completed special housekeeping actions, such as turning mattresses on a set schedule.
- Completed schedules, shift reports, and other business documentation.
- Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas.
- I held the main department phone and answered calls to respond promptly to all guest requests.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities, and daily requirements.
- Increased employee performance through effective supervision and training.
- Trained and mentored all new personnel to maximize the quality of service and performance.
Housekeeper
Lee Health
Cape Coral, FL
09.2013 - 12.2017
- Cleaned and disinfected patient rooms, exam rooms, surgery suites, and common areas to promote a sanitary treatment and services environment.
- Practiced established infection control methods to reduce risks to patients, families, and medical staff.
- Documented and reported necessary facility and building repairs were observed.
- Utilized chemicals and cleaning equipment to meet the facility's predetermined sanitation and cleanliness quality standards.
- Removed waste paper and other trash from the premises to the designated area.
- Complied with applicable standards during the cleaning of specialty areas, such as labs, surgery suites, and labor and delivery rooms, to maintain an exceptional level of cleanliness.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Removed hazardous and medical waste from exam rooms, treatment rooms, and surgery suites to minimize risks to patients and medical personnel.
- Cleaned and stocked guest rooms by replacing used towels and linens, vacuuming floors, making beds, and restocking bathroom items.
- Cleaned elevators, glass, and planters in public areas.
Education
Kennard-Dale High School
Fawn Grove, PA05.2008
Skills
- Cleaning Techniques
- Hospital Operations
- Service quality
- Complex problem-solving
- Resolve complaints
- Inspect work
Skills
- Coaching Leadership
Education
Fawn Grove, PA
Contact
Cape Coral, FL 33904
Additional Skills
Some knowledge of floor technician equipment and procedures for maintaining the appearance of various floor types.
Timeline
Environmental Services Supervisor
Lee Health
09.2022 - Current
Environmental Services Lead
Lee Health
12.2017 - 09.2022
Housekeeper
Lee Health
09.2013 - 12.2017
Kennard-Dale High School