Ashley D. Riddle
8100 Kersey Street Apt 8103,Davenport
Summary
Comfortable in both day-to-day management and implementation of strategic initiatives across multiple functions. Consistently pursuing new challenges to stretch abilities, expand knowledge, and bring greater returns to employers.
Overview
13
13
years of professional experience
Work History
Longhorn Guest Relations
Darden Resturant Support Center
Orlando, FL
05.2022 - Current
- Provided customer satisfaction by resolving problems with knowledgeable and friendly service.
- Resolved customer complaints professionally and efficiently.
- Displayed strong telephone etiquette wile handling difficult calls.
- Encouraged co-workers to communicate more openly with each other.
Corporate Service Lead
Longhorn Steakhouse
Toledo, OH
05.2021 - Current
- Trained over 4,000 team members for 90 new restaurant openings and provided leadership and effective communication during training.
- Offered feedback (strengths and opportunities) to Director of Operations, New Restaurant Opening Manger and Managing Partner
- Handled cash flow for bar and restaurant operations.
- Scheduled trainer and manger meetings.
- Provided Coaching to certified trainers to assist with a smooth training week.
- Provided support to MP and management team during operations.
Corporate Trainer
Longhorn Steakhouse
Toledo, OH
04.2011 - Current
- Trained over 4,000 new team members of bartenders, servers, server assistants, and hosts
- Observed new and old employees performance
- Helped Facilitate employee meetings with mangers
- Provided safety and sanitation training to employees
Education
Bachelor's Of Arts - Social Work
University of Toledo
Toledo, OH05.2012
Skills
- Leadership Development
- Coaching and Development
- Corporate Trainer
- Decision Making
- Complaint Handling
- Guest satisfaction
- Detail Oriented
- Effective Communication
Additional Information
Internships/Community Service
Nicole I. Khoury, Short Term Home Health Care - Toledo, Ohio (March 2016-July 2016)
Hospice - Perrysburgs, Ohio (August 2011-June 2012)
YWCA - Toledo, Ohio (August 2008-June 2009)
**Additional References provided upon Request**
Timeline
Longhorn Guest Relations
Darden Resturant Support Center
05.2022 - Current
Corporate Service Lead
Longhorn Steakhouse
05.2021 - Current
Corporate Trainer
Longhorn Steakhouse
04.2011 - Current
Bachelor's Of Arts - Social Work
University of Toledo
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