Ashley Deraway
Cocoa,FL
Summary
Experienced with eligibility determination, client assessment, and regulatory compliance. Utilizes advanced problem-solving skills to handle complex cases efficiently. Track record of effective communication and collaborative teamwork in high-pressure situations.
Overview
5
5
years of professional experience
Work History
Eligibility Specialist 2
Insight Global Staffing
San Francisco, California
02.2023 - 01.2026
- Assisted clients with accurate eligibility form, application and document completion.
- Performed intake evaluations and assisted applicants in submitting correct information for final eligibility review and decisioning.
- Assisted applicants in submitting required documentation through the State’s website, email, phone calls, and messaging portal. Educated applicants on the necessary documentation to qualify.
- Familiarize oneself with program requirements and the State of California requirements/guidelines for programs, and evaluate application readiness for complete eligibility review.
- Provided final stamp of approval for Applicants applying to various programs.
- Used multiple government websites to confirm client’s information, such as Credit Reports, Background checks, previous/current Government help (TANF, WIC, SNAP, Medicare, and Medicaid).
- Supervised groups of 8-10 people and ensured all questions were answered promptly, along with ensuring applications were being properly reviewed for errors.
- Document findings, create performance reports, and communicate any issues that arise.
- Communicated with people from various cultures and backgrounds on application process.
- Processed and certified documents for accuracy and compliance with government regulations.
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
- California Mortgage Relief Program - Remote
Eligibility Specialist 1
Robert Half Staffing
San Francisco, California
08.2021 - 02.2023
- Used by MS Teams and Excel.
- Used Excel, defined as mastery of formulas, tables, and V/H lookups – skills for this project needed in Excel also include savviness and comfort level with basic data entry and copying/ pasting cells.
- Communication professionalism, accepting and setting up meeting invites promptly.
- Strong written and verbal communication skills.
- Case workers will be working with personally identifiable information (PII); therefore, they must have the desire to work independently with attentiveness and a keen eye for quality assurance.
- Handled 20-25 cases at a time; therefore, emphasis on organization, time management, and speaking/ presenting their progress is required.
- Must be adaptable to procedural updates from the client.
- Used multiple government websites to confirm client’s information, such as Credit Reports, Background checks, previous/current Government help (CHAP, SNAP, Medicare, and Medicaid).
- Supervised groups of 5-8 people and ensured all questions were answered promptly.
- Clark County COVID Relief Program - Remote
Gaming Auditor
Nevada Restaurant Services Inc.
Las Vegas, Nevada
07.2021 - 07.2022
- Helped ensure reports are correctly completed, and variances are noted and researched.
- Reviewed daily drop documents for compliance with regulatory policies documented by the Nevada Gaming Control Board and Departmental Checklist.
- Reviewed W2G documentation for completion and compliance with Federal guidelines and departmental checklist.
- Assisted in the preparation of month-end reports for the Controller at the assigned month-end cutoff date.
- Provided leadership to audit employees, including coaching for improvement.
- Helped ensure that all monthly, quarterly, and annual gaming requirements are completed with documentation.
- Maintained up-to-date knowledge of industry trends, best practices, and regulatory changes, applying this expertise throughout the auditing process.
- Promoted a culture of continuous learning by sharing insights and best practices with fellow Gaming Auditors, fostering a supportive environment for professional development.
Education
BA - Social Work
UMass Global
Remote02.2026
AA - General Studies
Montgomery Community College
Rockville05.2014
High School Diploma -
Colonel Zadok Magruder High School
Rockville, MD05.2011
Skills
Proficient in MS Office Suite
TANF policy implementation
WIC program knowledge
SNAP proficiency
Record-keeping expertise
Detail-oriented data management
Strong verbal communication
Social assistance programs
Reporting proficiency
Efficient appointment management
Timeline
Eligibility Specialist 2
Insight Global Staffing
02.2023 - 01.2026
Eligibility Specialist 1
Robert Half Staffing
08.2021 - 02.2023
Gaming Auditor
Nevada Restaurant Services Inc.
07.2021 - 07.2022
BA - Social Work
UMass Global
AA - General Studies
Montgomery Community College
High School Diploma -
Colonel Zadok Magruder High School