Dilenia Almonte
Long Island City,NY
Summary
Proactive and caring worker with four years of experience combined with communication strengths and good observational skills. Skillfully handles day-to-day activities while looking for opportunities to make a difference.
Professional with strong background in eligibility assessment and client service. Skilled in analyzing applications, verifying information, and ensuring compliance with regulations. Known for effective teamwork, adaptability, and achieving results. Proficient in managing caseloads, problem-solving, and maintaining confidentiality with focus on accuracy and efficiency.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Eligibility Specialist 2
HRA/Department of Social Services
08.2024 - Current
- Evaluated applicant eligibility for benefits programs, ensuring compliance with federal and state regulations.
- Reviewed and processed complex applications, maintaining accuracy and attention to detail throughout the workflow.
- Collaborated with multidisciplinary teams to streamline eligibility determination processes, enhancing overall efficiency.
- Implemented quality assurance measures to monitor application reviews, resulting in improved processing times.
- Enhanced client satisfaction by providing timely and accurate eligibility determination for various assistance programs.
- Reduced errors in eligibility determinations by maintaining thorough knowledge of program guidelines and regulations.
- Resolved discrepancies with client applications to verify eligibility.
- Assisted clients with accurate eligibility form, application and document completion.
Daycare Teacher
Kiddy Academy
11.2023 - Current
- Created safe and nurturing learning environment for preschoolers.
- Organized activities to teach preschool children foundational learning skills such as letters and numbers.
- Maintained open lines of communication with other staff members regarding any concerns or updates on individual students' progress.
- Increased daycare students' social skills by incorporating group activities and cooperative play into daily routines.
- Protected children in-class, at recess and off-site with observational skills and positive reinforcement for good behavior.
- Assessed student progress and provided feedback on educational development.
Paraprofessional
John F. Kennedy Elementary School
11.2022 - 05.2023
- Staff support
- Supported teachers with lessons and assignments
- Assisted teachers with 10+ students with special needs, including non-speaking English students
- Activities outdoor/indoor
- Basic instruction on reading, writing, and other educational activities as assigned by teachers
- Worked individually with students and in groups
- Help with behavior management
- Provides physical prompting
- Provides clerical/technical support.
School Secretary
New Brunswick Health Sciences Technology High School
08.2021 - 11.2022
- Maintain confidential records and reports
- Appointment schedule for school calendar
- Preparing documents
- Managing office supplies
- Managing school website
- Monitoring attendance of enrolled children
- Schedule appointments for school principal
- Schedule events and prepared flyers
- All administrative support
- Assisted parents with support
- Advised parents about services for their children
- Helped parents interpret reports
- Responded to complaints
- Assisted students with written requests
- Contact family when child has been absent without no contact
- Recruit, support and document all volunteer activities
- Insure children have valid medical and religious exemption in folder
- Provide families with copies of development results
- Interpreted for non-speaking English parents/children
- Help parents and families to understand curriculum standards.
Legal Administrator
Terilli And Tintle, PLLC
07.2008 - 11.2014
- Managed administrative tasks for firm partners and associates.
- Drafted professional correspondence on behalf of attorneys, fostering positive relationships with clients and opposing counsel.
- Maintained a well-organized physical filing system that allowed for quick retrieval of necessary documents during high-pressure situations.
- Provided administrative support and research for civil litigation and civil proceedings.
- Answered telephone and coordinated meetings and conferences.
- Increased client satisfaction by promptly addressing concerns and providing clear explanations of complex legal issues.
- Worked closely with litigation attorneys to research, complete trial preparations, and create document drafts for court use.
- Assisted with trial preparation tasks such as exhibit creation, witness coordination, and briefing materials compilation.
Education
Associate Degree in Science - Criminal Justice
Monroe College
Bronx, NY06.2010
Skills
- Ability to assist in classroom
- Great attention to detail
- Ability to work closely with children
- Knowledge of classroom subjects
- Ability to remain calm and patient at all times
- Proficient in basic computer software, word processing, canva, excel, attendance, data entry
- Operates a variety of office machines
- Excellent interpersonal and communication skills
- Proficiency in general office management and procedures
- Provides secretarial support to work group
- Child development expertise
- Verbal communication
- Application review
- Public assistance
- Documentation and paperwork
- Social services
- Public assistance programs
- Application assessment
- Excellent communication
- Teamwork
Certification
CPI Nonviolent Crisis Intervention Training
LANGUAGES
Spanish
Full Professional
Timeline
Eligibility Specialist 2
HRA/Department of Social Services
08.2024 - Current
Daycare Teacher
Kiddy Academy
11.2023 - Current
Paraprofessional
John F. Kennedy Elementary School
11.2022 - 05.2023
School Secretary
New Brunswick Health Sciences Technology High School
08.2021 - 11.2022
Legal Administrator
Terilli And Tintle, PLLC
07.2008 - 11.2014
Associate Degree in Science - Criminal Justice
Monroe College
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