Healthcare Administrator with proven to deliver exemplary level of healthcare service delivery to patients. Coordinate admission and discharge of patients. Plan and implement strategies for developing improved health care management. Proven problem solver and excellent communicator. Strong organizational skills, superb understanding of data collection and performance metrics. Recognized for staff development leading to high performing teams.
Hi, I’m
Ashley Polk
McKinney,TX
Summary
Overview
7
years of professional experience
Work History
Concentra
Referral Coordinator
09.2024 - 04.2025
Job overview
- Coordinate patient referrals, ensuring timely appointments and follow-ups.
- Verify insurance details and authorize referrals in line with healthcare regulations.
- Called insurance companies to get precertification and other benefits information on behalf of patients.
- Maintained accurate records on in-progress and completed over 40 referrals daily, ensuring full data integrity throughout process.
Pediatrix Medical Group
Patient Service Associate
05.2023 - 08.2024
Job overview
- Operated multi-line phone systems, handling patient inquiries and appointment scheduling for 7 different providers.
- Managed new patient intake and maintained accurate Electronic Medical Records (EMR).
- Assisted with patient check-in/out and payment processing.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Resolved customer complaints using established follow-up procedures.
Urgentcare2go
Patient Care Coordinator
05.2022 - 07.2022
Job overview
- Managed patient communications, appointment scheduling, and invoicing.
- Supported smooth operations of patient intake and follow-up processes.
- Delivered excellent patient experiences and direct care with 20 or more virtual appointments daily.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
Wells Fargo
Everyday Banking Success Phone Banker
03.2022 - 05.2022
Job overview
- Resolved complex customer service issues and billing inquiries in a high-volume call center taking at least 100 calls per shift.
- Processed transactions and managed fraud claims, adhering to banking regulations.
- Helped customers complete online banking services and assisted with user access problems such as forgotten passwords.
- Completed transactions for customers and capitalized on opportunities to cross-sell products and services.
Weisman Children's Hospital
Certified Nursing Assistant
03.2018 - 08.2020
Job overview
- Provided direct patient care and assistance to medical staff in a pediatric hospital setting, bed count of 21 when filled..
- Monitored patient vital signs, assisted with daily activities, and maintained patient comfort.
- Worked closely with families to provide updates on patient care and progress.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
Education
Camden High SchoolCamden, NJ
High School Diploma
06.2008
University Overview
Skills
- Insurance verification expertise
- Proficient in EMR software
- Patient relations management
- Administrative assistance expertise
- Proficient in technology
- Effective communication
- Collaborative problem-solving
- Knowledge of clinical terminology
- Notetaking and documentation
- Monitoring patient records accuracy
- Multi-line call coordination
- Proficient in precertification procedures for insurance
Employment Gap
Employment Gap
01/01/20, 12/31/21, Took time off from work due to underlying health conditions related to COVID-19, as advised by my physician. Actively sought employment after relocating to Texas in April 2021.Relocation
Relocation
Looking to Relocate upon Job Offer.
Atlanta, GA
Charlotte, NC
Timeline
Referral Coordinator
Concentra
09.2024 - 04.2025
Patient Service Associate
Pediatrix Medical Group
05.2023 - 08.2024
Patient Care Coordinator
Urgentcare2go
05.2022 - 07.2022
Everyday Banking Success Phone Banker
Wells Fargo
03.2022 - 05.2022
Certified Nursing Assistant
Weisman Children's Hospital
03.2018 - 08.2020
Camden High School
High School Diploma
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