Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ashley E. Cheslock

Boston,MA

Summary

Results driven customer service professional leveraging a multifaceted skillset including streamlining client experience, problem resolution, and client-focused service. Skilled professional with core strength in attention to detail, organization, and managing teams both large and small. Experience at cultivating key client relationships and business partnerships.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Server / Bartender

Oishii
Boston, MA
12.2021 - Current
  • Maintain extensive knowledge of seafood and Japanese cuisine
  • Guide guests through large-scale menu
  • Present and describe in detail fluid, six and nine course tasting menus

Captain

Contessa
Boston, MA
05.2021 - 12.2021
  • Facilitate opening of the restaurant
  • Write and edit menu matrixes and training manuals
  • Multitask at a high level to achieve ultimate workflow and effectiveness
  • Mentor and train new staff on menu items and correct restaurant processes

Server

The Aquitaine Group
Boston, MA
05.2014 - 05.2021
  • Write and develop seasonal bar menus
  • Deliver optimal experience for multiple parties at once
  • Foster guest relations to encourage repeat business
  • Function as part of a team in order to obtain optimal results

Freelance Copyeditor

Aberdeen
Waltham, MA
10.2020 - 02.2021
  • Copyedit third-party B2B market research of various length, spanning multiple practice areas (IT, SCM, HCM, CC & CX, etc.)
  • Adhere to style, tone, dictation, and voice of Aberdeen style and brand guidelines, while remaining vendor agnostic
  • Develop message / story through enriched syntax and enhanced clarity
  • Ensure sense, continuity, quality of grammar, spelling, and style for preparation to publication throughout the brand’s digital network

Accountant

Avery Property Management
Boston, MA
12.2017 - 04.2018
  • Administer internal financial functions such as accounts payable and accounts receivable, including collecting security deposits and rent, managing budgets, paying bills, and issuing payroll.
  • · Responsible for day to day office duties including inventory and ordering office supplies

Manager

Stephi’s on
Boston, MA
01.2012 - 05.2014
  • Manage and Schedule 30 staff members and client flow during service hours
  • Organize online reservations to optimize profit
  • Maintain daily sales reports log
  • Train staff on new procedures

Assistant General Manager

Jimmy’s Bar and Oven
Brookline, MA
08.2011 - 12.2011
  • Create and manage social media accounts
  • Supervise and schedule 20 staff members
  • Responsible for Kitchen Inventory

Assistant General Manager

Metropolis, Café
Boston, MA
09.2010 - 09.2011
  • Manage restaurant’s charitable donations
  • Accountable for wine inventory
  • File daily sales reports

Education

Bachelor of Fine Arts - Writing, Literature, and Publishing

Emerson College
Boston, MA

Skills

    Proficient in

  • MS Office suite, Micros, Aloha, Revel
  • Copywriting and Editing
  • Cross-functional Collaboration
  • Content Optimization
  • Conflict and Complaint Resolution
  • Time-management
  • Ashley
  • High-Volume Dining
  • Customer Service and Rapport

Certification

ASQ Six Sigma Yellow Belt Certification

Timeline

Server / Bartender

Oishii
12.2021 - Current

Captain

Contessa
05.2021 - 12.2021

Freelance Copyeditor

Aberdeen
10.2020 - 02.2021

Accountant

Avery Property Management
12.2017 - 04.2018

Server

The Aquitaine Group
05.2014 - 05.2021

Manager

Stephi’s on
01.2012 - 05.2014

Assistant General Manager

Jimmy’s Bar and Oven
08.2011 - 12.2011

Assistant General Manager

Metropolis, Café
09.2010 - 09.2011

Bachelor of Fine Arts - Writing, Literature, and Publishing

Emerson College

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