Ashleyell Reed
Jonesboro,US
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Arise Platform
02.2024 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website, improving overall user experience.
Customer Service Call Center Agent
Electrolux
01.2022 - 12.2022
- Assisted customers by answering a wide range of questions about available merchandise, current prices, and upcoming company changes
- Consistently provided excellent customer service, resulting in a customer satisfaction rating of 95%
- Set up new member contracts, explained the rules, and gave advice on how to get the most out of the benefits.
Service Scheduler
Modivcare Call Center - Georgia
09.2018 - 07.2020
- Scheduled appointments for Medicaid and Medicare patients, ensuring transportation for over 300 patients per month while keeping a 90% AHT as well as customer service
- Answered approximately 70 phone calls per day and greeted visitors to the office with a smile
- Trained new employees on new insurance policies that correlated with the states.
Distribution Associate
The Clorox Company
06.2014 - 09.2018
- Compared shipping orders and invoices to the contents received to ensure accuracy
- Used lift and hand trucks to transport shipment materials to and from designated areas
- Received incoming shipments, compared the contents to associated records, and forwarded them to the appropriate department.
Education
High School -
Riverdale High School
Riverdale, GA05.2004
Skills
- Staff education and training
- Data entry
- Medical terminology knowledge
- Computer proficient
- Multi-line phone talent
- POS systems expert
- Professional telephone demeanor
- Credit card processing
- MS Office proficiency
- Receiving support
- Data Collection
- Scheduling
- HIPAA Compliance
Timeline
Customer Service Representative
Arise Platform
02.2024 - Current
Customer Service Call Center Agent
Electrolux
01.2022 - 12.2022
Service Scheduler
Modivcare Call Center - Georgia
09.2018 - 07.2020
Distribution Associate
The Clorox Company
06.2014 - 09.2018
High School -
Riverdale High School