Natalie Washington

• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Responded to customer requests for products, services, and company information.
• Assisted customers in navigating company website and placing online orders, improving overall user experience.

Accurately input patient, medication, and prescriber information into pharmacy systems, ensuring 100% precision for prescription filling, insurance billing, and regulatory compliance (HIPAA). This role involves interpreting medical terminology, resolving insurance rejects, managing refill requests, and communicating with pharmacists.

• Expedited title application approvals by accurately preparing all necessary documentation for submission to appropriate agencies.
• Supported clients throughout the title application process, providing exceptional customer service and fostering long-term relationships.
• Enhanced document accuracy by meticulously reviewing and verifying titles for correctness.
• Reduced title discrepancies by proactively researching and resolving any potential issues in advance.
• Ensured timely processing of title applications by efficiently managing a high volume of daily tasks.

• Assisted call-in customers with questions and orders.
• Managed high call volume with exceptional professionalism and efficiency.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
• Navigated multiple computer systems and applications to find information.

• Worked with internal staff to process documents and sent for closing.
• Performed document reproduction, printing documents from electronic sources such as email attachments, PDF files and cloud storage.
• Collaborated across departments and levels of management to gain consensus on procedural documentation.
• Converted documents from one application to another.
• Scanned, filed and transmitted various documents and adhered to digital filing procedures.

• Maintained accurate records of customer accounts, payments and payment plans.
• Processed debtor payments and updated accounts to reflect new balance.
• Generated and distributed monthly customer statements.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Compiled and analyzed data for review by senior management of loan loss reports to measure portfolio performance.
• Assisted team members with account-related tasks, fostering a collaborative work environment.
• Delivered exceptional support by coordinating resources across multiple departments to address client needs effectively.

• Assisted in training new hires, sharing best practices for efficient document handling and imaging processes.
• Supported company-wide information management goals through diligent organization of physical and digital archives.
• Ensured timely completion of projects by consistently meeting deadlines for large-scale document scanning assignments.
• Enhanced imaging accuracy by meticulously sorting and preparing documents for scanning.
• Verified data files prior to entry to maintain high data accuracy.