Carlisa Swift
Jonesboro,USA
Summary
Polite and professional , I am a Successful representative for applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships. I have Astute customer service professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Grady Memorial Hospital
Atlanta, GA
02.2025 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Participated in training programs to enhance product knowledge and customer service skills.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Investigated and resolved customer inquiries and complaints quickly.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
- Collaborated with team members to share best practices and improve overall team performance in meeting targets.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
LEASING CONSULTANT
Solstice Apartments
Fairburn, GA
03.2018 - Current
- Pick and pack the shoes.
- Scanned packages and boxes and moved to loading dock for shipment.
- Prepared orders for shipment by inserting associated paperwork, tagging boxes and scanning barcodes to upload package data to tracking system.
- Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
- Entered package information into company's computer system.
- Greeted clients, showed apartments, and prepared leases.
- Responded to requests and scheduled appointments for property showings.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Distributed and followed up on tenant renewal notices.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Remained calm, assertive and mindful to think critically and problem solve during stressful situations.
- Scanned incoming and outgoing personnel and packages using hand-held wands and x-ray machinery to protect building, assets and individuals.
- Administered CPR and first aid to resuscitate individuals while waiting for emergency medical responders to arrive.
- Liaised between property owners and tenants about expectations, paperwork, payments and other logistics.
- Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
CALL CENTER REPRESENTATIVE
Chime Solutions
Morrow, GA
05.2020 - 11.2022
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Educated customers on company systems, form completion and access to services.
- Answered a average of calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Resolved concerns with products or services to help with retention and drive sales.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Engaged in learning and development opportunities to promote continued performance improvement.
- Assisted customers in average Timeframes by answering questions, responding to inquiries and handling telephone requests.
WAREHOUSE CLERK/SHIPPING & RECEIVING
Walmart
Union City, GA
02.2020 - 08.2022
- I worked in a office environment, doing shopping /receiving paperwork.
- Compared shipping orders and invoices against contents received to verify accuracy.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
- Inspected incoming and outgoing shipments to identify discrepancies with records.
- Processed required paperwork to expedite handling of shipped and received goods.
- Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
- Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
- Worked effectively with shippers to resolve shipment issues, damaged materials and shortages.
- Conducted research to address shipping errors and packaging mistakes.
OFFICE ADMINISTRATOR
Elwood staffing
Alpharetta, GA
09.2019 - 04.2022
- Worked on computer, building paperwork and orders using Microsoft excel, Microsoft word n etc.
- Interacted with customers by phone, email or in-person to provide information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Coordinated communications, financial processing, registration, recordkeeping and other administrative functions.
- Evaluated office documentation to check accuracy and complete missing pieces, avoiding delays and maximizing team productivity.
- Trained new employees on administrative procedures, company policies and performance standards.
- Verified salaried and hourly employee time cards to prepare accurate bi-weekly payroll.
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
PACKAGE HANDLER
FedEx Ground
Austell, GA
10.2018 - 04.2019
- I have to put the packages on the pallet or I have to split.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Assembled, sealed and loaded packages into correct trucks.
SECURITY GUARD
Whelan Event Staffing Services, Inc
Atlanta, GA
06.2018 - 10.2018
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Patrolled and monitored premises in company vehicle, on bicycle and by foot.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Checked and verified photo identification prior to granting facility access.
- Secured personal and company goods against robbery, vandalism and illegal entry.
- Permitted entry with escort for approved persons into secure locations.
Education
High School Diploma -
Elizabeth Andrews High School
Stone Mountain, GA05.2018
Skills
- Customer Service
- Basic Math
- Sales Experience
- Microsoft Word
- Computer Operation
- Quality Inspection
- Computer Literacy
- Verbal and Written Communication
- Training and Development
- Customer Communication
- Sales Expertise
- Problem-Solving Skills
- In Call Center Operations
- Customer Support
- Inbound Phone Call Management
- Cash Handling
- Appointment Scheduling
- Caller Accommodations
- Microsoft Office
- Technical Troubleshooting
- Answering Questions
- Resolving Issues
- Customer Account Updates
- Providing Customer Support
- Call Control Skills
- Billing Adjustments and Refunds
- Conflict Mediation Abilities
- OSHA Standards
- Livechat Messaging
- Calm and Professional Under Pressure
- Clerical Support
- Issue and Complaint Resolution
- Administrative and Office Support
- Online Chat
- Order and Refund Processing
- Outgoing Phone Calls
- Documentation
- Leasing Reports
- Application Processing
- Administrative Support
- Property Tours
- Lease File Audits
- Rent Collection
- Leasing and Sales
Additional Information - Work Authorization
Authorized to work in the US for any employer
Timeline
Customer Service Representative
Grady Memorial Hospital
02.2025 - Current
CALL CENTER REPRESENTATIVE
Chime Solutions
05.2020 - 11.2022
WAREHOUSE CLERK/SHIPPING & RECEIVING
Walmart
02.2020 - 08.2022
OFFICE ADMINISTRATOR
Elwood staffing
09.2019 - 04.2022
PACKAGE HANDLER
FedEx Ground
10.2018 - 04.2019
SECURITY GUARD
Whelan Event Staffing Services, Inc
06.2018 - 10.2018
LEASING CONSULTANT
Solstice Apartments
03.2018 - Current
High School Diploma -
Elizabeth Andrews High School