ASHLEY “ELLIE” MERCADO
Germantown
Summary
Detail-oriented and analytical healthcare professional with 10+ years of experience in high-volume administrative, customer service, and team leadership roles, seeking to transition out of the healthcare field. Proven ability to assess complex information, manage heavy workloads (85+ calls/day, 25+ patients/day, ongoing deadlines), and optimize workflows for improved efficiency. Skilled in data analysis, report writing, and maintaining meticulous documentation within regulated environments to ensure accuracy and compliance.
Overview
12
12
years of professional experience
1
1
year of post-secondary education
Work History
Ophthalmic Technician
Children's Hospital of WI
Milwaukee
08.2024 - Current
- Assists in conducting comprehensive eye examinations for pediatric patients.
- Maintains accurate patient records and documentation in electronic systems
- Completed follow up care including educating patients,scheduling appointments, and working medication prior authorizations.
Ophthalmic Specialist
Froedtert Healthcare
Menomonee Falls
05.2021 - 08.2024
- Promoted to physician-specific lead, responsible for training and mentoring of new staff.
- Supported physicians as a medical scribe and coordinated surgical and injection scheduling.
- Performed a variety of specialized tests including imaging and standard work ups.
- Managed department inbox and triaged patient concerns.
Accounts Receivable & Billing Lead
Red Oak Counseling
Elm Grove
03.2020 - 05.2021
- Led a team of four employees and facilitated monthly meetings to improve billing efficiency and workflow.
- Developed and managed payment plans, collections, denials, and insurance verification.
- Compiled and analyzed daily, weekly, and monthly financial income reports.
- Managed billing inquiries and resolved discrepancies with clients and insurance providers.
- Collaborated with clinical teams to ensure timely documentation for accurate charging and payment.
- Processed and verified customer and insurance invoices and payments for accuracy and compliance.
Office Operations Assistant
Ascension Healthcare
West Allis
01.2018 - 09.2019
- Managed front desk operations, including fielding 85+ calls per day.
- Created and implemented a front desk training manual, training 8+ employees.
- Verified insurance information, assisted with billing, and processed bank deposits.
- Served as administrative assistant to the office lead, handling projects and creating schedules for front desk staff.
Optometric Technician
Ziegler & Leffingwell Eyecare
New Berlin
08.2016 - 08.2018
- Conducted comprehensive patient eye examinations and documented results accurately.
- Assisted optometrists in diagnostic procedures and managed patient flow efficiently.
- Operated and maintained diagnostic equipment for vision assessments and screenings.
- Educated patients on contact lens options and proper care techniques.
Accounts Receivable Clerk
Brookdale Senior Living
West Allis
01.2014 - 08.2016
- Assisted with monthly reconciliation of accounts and reports.
- Processed incoming information and prioritized tasks effectively.
- Utilized data entry software to streamline workflow processes consistently.
Education
Associate of Applied Science - Health Information Technology
Milwaukee Area Technical College
08.2025 - 02.2026
Certificate of Technical Studies - Healthcare Customer Service
Milwaukee Area Technical College
Skills
- Confidentiality
- Customer service
- Phone etiquette
- Verbal and written communication
- Medical terminology
- Documentation
- Attention to detail
- Time management
- Critical thinking
- Problem-solving
Timeline
Associate of Applied Science - Health Information Technology
Milwaukee Area Technical College
08.2025 - 02.2026
Ophthalmic Technician
Children's Hospital of WI
08.2024 - Current
Ophthalmic Specialist
Froedtert Healthcare
05.2021 - 08.2024
Accounts Receivable & Billing Lead
Red Oak Counseling
03.2020 - 05.2021
Office Operations Assistant
Ascension Healthcare
01.2018 - 09.2019
Optometric Technician
Ziegler & Leffingwell Eyecare
08.2016 - 08.2018
Accounts Receivable Clerk
Brookdale Senior Living
01.2014 - 08.2016
Certificate of Technical Studies - Healthcare Customer Service
Milwaukee Area Technical College