Madelyn Cecil
Philadelphia,PA
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Demonstrated ability to enhance customer service and team collaboration, significantly improving patient satisfaction. Skilled in diagnostic testing and maintaining confidentiality, adept at driving efficiency and accuracy in fast-paced environments. Committed to leveraging these qualities to drive team success and contribute to organizational growth
Overview
4
4
years of professional experience
Work History
Ophthalmic Technician
Conshohocken Eye and Laser Center
09.2024 - Current
- Applied eye medications and drops to dilate pupils in preparation for examinations.
- Triaged phone calls from patients and outside contacts and handled in order of importance.
- Performed thorough medical history assessments as part of the pre-examination process for new patients.
- Provided exceptional customer service to all patients, addressing concerns promptly and compassionately.
- Administered visual acuity tests to measure patient ability to see clearly at different distances and identify visual impairments.
- Recorded patient history to help ophthalmologists determine diagnoses and treatment plans.
Pharmacy Technician
CVS Pharmacy
05.2023 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
Sales Associate
Rite Aid
03.2022 - 08.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
Dietary Aide
United Methodist Homes - Wesley Village
04.2021 - 12.2021
- Kept all kitchen areas clean, tidy and free of hazards.
- Served meals to residents in accordance with established schedules and dietary procedures.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
- Followed all food safety regulations while preparing meals for patients.
- Maintained accurate records of patient meal orders to ensure appropriate distribution of meals according to individual requirements.
Education
Bachelor of Science - Health Sciences
Thomas Jefferson University
Philadelphia, PA05-2025
Skills
- Patient care
- Diagnostic testing
- Chart documentation
- Medical history documentation
- Problem-solving skills
- Team collaboration
- Confidentiality and HIPAA
- Workflow optimization
- Customer service
- Time management
- Problem-solving
Timeline
Ophthalmic Technician
Conshohocken Eye and Laser Center
09.2024 - Current
Pharmacy Technician
CVS Pharmacy
05.2023 - Current
Sales Associate
Rite Aid
03.2022 - 08.2022
Dietary Aide
United Methodist Homes - Wesley Village
04.2021 - 12.2021
Bachelor of Science - Health Sciences
Thomas Jefferson University
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