AshleyKate Gabel
Walker,MI
Summary
Adept at spearheading initiatives to enhance customer satisfaction and streamline operations, I excelled at Fifth Third Bank by significantly reducing phone abandonment rates. My tenure at Chipotle Grill and Chili's Bar and Grill showcases my ability to lead with a blend of familiarity and natural leadership, ensuring high standards of cleanliness, productivity and efficiency.
Overview
7
7
years of professional experience
Work History
Customer Solutions Advocate
Fifth Third Bank
04.2024 - 01.2025
- Worked effectively towards resolving the concerns of phone abandonment rate.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- De-escalated calls professionally, effectively resolving issues and ensuring client satisfaction.
- Delivered consistent results and exceeding performance evaluations per call.
- Sought ways to improve processes and services provided.
Kitchen Leader
Chipotle Mexican Grill
08.2020 - 04.2024
- Trained new staff members on kitchen procedures, policies, and equipment usage, fostering a well-prepared team for new restaurant openings several weeks before grand opening.
- Reduced kitchen accidents by maintaining high standards of cleanliness and organization.
- Unloaded food deliveries and stored items in proper locations for easy access.
- Reduced food waste through diligent inventory management and proper food storage practices.
Kitchen Manager
Chili's Bar and Grill
11.2017 - 08.2020
- Maintained a clean and safe work environment, adhering to all health department regulations.
- Checked and tested foods to verify quality and temperature.
- Mentored team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
- Conducted daily checks to verify proper food storage, container labeling, and surface cleaning as well as storage temperatures.
Education
GED -
Cuesta College
San Luis Obispo, CA02-2023
Skills
- Natural leader with gracious disciplinary actions
- Quick wit with professional mannerism
- Self manageable and time efficient
- Able to make quick and logical decisions in stressful situations
Timeline
Customer Solutions Advocate
Fifth Third Bank
04.2024 - 01.2025
Kitchen Leader
Chipotle Mexican Grill
08.2020 - 04.2024
Kitchen Manager
Chili's Bar and Grill
11.2017 - 08.2020
GED -
Cuesta College
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