Michele Renee Aichele
Summary
Detail-oriented professional with excellent communication, interpersonal and creative thinking skills. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as hardworking by my peers, I can be relied upon to help your company achieve its goals.
Overview
10
10
years of professional experience
Work History
Customer Solutions Advocate
Fifth Third Bank
11.2024 - Current
- Established trusting relationships with clients by maintaining open lines of communication throughout the entire representation process.
- Created a One Note to organize and centralize all training materials sharing with trainer for future classes for quick and easy access.
Senior Supervisor
Citibank
09.2021 - Current
- Supervised and guided a team of frontline employees to achieve organizational objectives and ensure client satisfaction.
- Analyzed sales performance metrics offering constructive feedback and address performance challenges, utilizing effective coaching methods.
- Ensured team compliance with regulations and streamlined offline customer service processes to optimize efficiency.
- Adapted to strategic changes by implementing coaching and performance improvement strategies to drive positive outcomes.
- Led quarterly communication initiatives to disseminate business updates and recognize achievements in a collaborative forum.
- Leveraged Microsoft Suite applications to streamline daily operations generating comprehensive reports,
- Provided support as a backup manager across various departments, demonstrating versatility and readiness to assist where needed.
Sales & Service Specialist
Citibank
01.2020 - 09.2021
- Provided client assistance for cards & retail bank , fraud, and security breaches while handling sensitive data communications.
- Managed multiple software programs in a Windows-based environment while overseeing client calls.
- Acted as Special Projects Lead, addressing team technical issues.
- Led Sales initiatives, including running daily reports and communicating updates to senior management.
- Spearheaded Projects aimed at enhancing sales to increase revenue.
- Conducted New Hire Training as a Training Service Professional.
Senior Sales Executive/Interior Designer
Agean Bath And Spa
06.2017 - 04.2019
- Exceeded sales targets by effectively managing a diverse portfolio of products and services.
- Conducted independent research to address issues and maintained multiple databases to optimize staff guidance on technology usage.
Sales Executive/Interior Designer
Watsons Cincinnati, Ohio
06.2015 - 04.2017
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
Education
Medical Certification Electrocardiography
Cincinnati State Technical And Community College
06.1988
Skills
Excel
PowerPoint
Word
One Note
Sawgrass
Eclipse
Firefly
CACS
ACE
Nexidia
Timeline
Customer Solutions Advocate
Fifth Third Bank
11.2024 - Current
Senior Supervisor
Citibank
09.2021 - Current
Sales & Service Specialist
Citibank
01.2020 - 09.2021
Senior Sales Executive/Interior Designer
Agean Bath And Spa
06.2017 - 04.2019
Sales Executive/Interior Designer
Watsons Cincinnati, Ohio
06.2015 - 04.2017
Medical Certification Electrocardiography
Cincinnati State Technical And Community College
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