Ashley Felsman

• Directed enrichment activities that supported dogs' mental stimulation, socialization, and positive play behavior.
• Coordinated daily enrichment schedules, balancing playgroups, rest periods, and individualized activity needs.
• Led daily enrichment schedules, balancing playgroups, rest periods, and individualized activity needs.
• Maintained clean play areas, toys, and equipment to support hygiene and reduce safety risks.
• Implemented enrichment routines that improved engagement during daycare and boarding experiences.
• Documented behavior observations and communicated updates to team members for consistent care decisions.

• Provided quality service to multiple tables simultaneously while maintaining high service standards.
• Served food and beverages promptly, addressing customer inquiries and making tailored recommendations.
• Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
• Works with co-workers during busy shifts for efficient workflow and excellent guest experiences.
• Works with Aloha POS and Toast system to take and send orders and handle complimentary items.
• Developed warm relationships with multiple regular customers.

• Responded to customer inquiries regarding hours, seating, and menu options to enhance dining experience.
• Balanced responsibilities by answering phone calls, greeting guests, and updating the waitlist and reservations.
• Created a positive first impression by greeting each customer warmly as they entered the establishment. upon arrival and provided friendly and warm presence throughout dining experience.
• Processed to-go orders by phone, provided accurate wait time estimates, and addressed customer questions to ensure satisfaction.
• Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.

• Delivered exceptional guest service by answering venue questions and directing patrons to their seats, enhancing overall visitor experience.
• Collaborated with staff members to ensure smooth operations.
• Enhanced safety by conducting regular checks of aisles and exits for obstructions, ensuring a secure environment for guests.

60 College credits earned towards Bachelors Degree in Psychology with a minor in Criminal Justice.

• Honor Roll all four years (High Honor Roll)
• Elected Captain of Swim Team Senior Year
• Club Swimming Schroeder Swim Club