ASHLEY M. MONTENEGRO
St. Cloud,FL
Summary
Operations-driven professional with 7+ years of experience in healthcare, logistics, and team management. Functioned as an Operations Manager overseeing performance, process improvement, and cross-department collaboration for Genuine Health Group's network operations. Skilled in remote leadership, workflow optimization, and driving KPIs that enhance efficiency and satisfaction across teams.
Overview
10
10
years of professional experience
Work History
Network Operations Coordinator
Genuine Health Group
09.2022 - Current
- Promoted from Referral Coordinator after demonstrating strong leadership and operational management abilities
- Oversaw daily operations and performance of referral coordination teams to ensure compliance with ACO REACH and clinical quality standards.
- Served as the main point of contact for cross-functional teams (clinical, enrollment, and IT) to align workflows and resolve issues.
- Managed the release and approval of ACO REACH incentives and rewards payments, ensuring accuracy, compliance and timely processing.
DME Logistics Specialist
Aerocare Holdings, Inc
Doral, FL
02.2016 - 09.2022
- Oversaw durable medical equipment (DME) logistics ensuring timely delivery, patient satisfaction, and accurate documentation.
- Collaborated with medical offices and insurance providers to resolve order discrepancies and streamline fulfillment processes.
- Verified insurance eligibility, obtained prior authorizations, and ensured compliance with payer requirements for DME orders.
- Trained and supported new team members on scheduling software, documentation standards, and customer service protocols.
Education
Associate of Arts - Insurance
Miami Dade College
Miami, FL08-2016
Skills
- Network Management
- IT Troubleshooting
- Data Entry
- Data Analysis
- Performance onitoring
- Compliance Auditing
- Project Coordination
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Network Operations Coordinator
Genuine Health Group
09.2022 - Current
DME Logistics Specialist
Aerocare Holdings, Inc
02.2016 - 09.2022
Associate of Arts - Insurance
Miami Dade College