Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Ashley M. Olivarez

McAllen,TX

Summary

Dedicated and detail-oriented professional with extensive experience in immigration services, case management, and program coordination. Expertise in evaluating applications, ensuring compliance with laws and policies, and fostering positive relationships with diverse populations. Consistently meets deadlines, exceeds expectations, and manages sensitive situations with a high degree of professionalism. Bilingual in English and Spanish, enhancing communication and service delivery across varied communities.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Immigration Services Officer (1801, GS 7)

Citizenship and Immigration Services (USCIS) (Full-Time, 40 Hours)
10.2024 - Current

Supervisor: Jason Dunlap

Email: Jason.o.dunlap@uscis.dhs.gov

Phone: (402) 560-1591

Texas Service Center

6046 N. Belt Line Rd

Irving, TX 75038


  • Successful completion of Immigration Services Officer Basic Training.
  • Evaluate applications for employment-based visas, verifying authenticity and completeness of documentation.
  • Grant or deny petitions for immigration benefits in accordance with federal laws and regulations.
  • Conduct security checks and interpret policy to make adjudicative decisions.
  • Research and analyze an extensive spectrum of legal sources to ensure accurate case outcomes.
  • Maintained detailed records of all cases, ensuring accurate documentation for future reference and compliance with regulations.
  • Analyzed complex cases to provide recommendations for adjudication decisions.

Assistant Program Coordinator

Communities In Schools of Hidalgo County (Full-Time, 40 Hours)
07.2024 - 10.2024

Supervisor: Dulce Aguilar

Email: daguilar@cishidalgo.com

Phone: (956) 630-0016

4603 N. Jackson Rd Suite D & E

McAllen, TX 78504


  • Supported program staff in planning and executing activities and events.
  • Collected and analyzed data to monitor program outcomes.
  • Fostered relationships with schools, community organizations, and local agencies.
  • Coordinated program logistics to ensure efficient implementation of educational initiatives.
  • Developed and maintained partnerships with local organizations to enhance community engagement.
  • Assisted in the creation of training materials for volunteers and staff development programs.
  • Organized community outreach events to promote awareness of available resources for students and families.
  • Assisted in the recruitment, onboarding, training, and support of new team members to maintain a high-performing workforce dedicated to achieving program objectives.

Case Manager Monitor / Team Lead

Communities In Schools of Hidalgo County (Full-Time, 40 Hours)
08.2021 - 07.2024

Supervisor: Dulce Aguilar

Email: daguilar@cishidalgo.com

Phone: (956) 630-0016

4603 N. Jackson Rd Suite D & E

McAllen, TX 78504


  • Managed caseloads of at-risk students, providing counseling and guidance to improve academic outcomes.
  • Coordinated referrals to community resources and maintained strong school-family communication.
  • Supervised team members and ensured compliance with program requirements.
  • Coordinated resources and services to improve student attendance and academic performance.
  • Mentored new case managers, providing guidance on case handling and effective student engagement techniques.
  • Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
  • Facilitated individual and group sessions to promote positive behavior change for students.

Case Manager Monitor

Communities In Schools of the Coastal Bend (Full-Time, 40 Hours)
08.2014 - 07.2021

Supervisor: Gloria Taylor

Email: gloriataylor@ciscb.org

Phone: (361) 696-4030

1921 Dorado St.

Corpus Christi, TX 78417


  • Provided case management, credit recovery support, and home visits for students with frequent absences.
  • Conducted assessments to identify student needs, ensuring tailored interventions and services.
  • Served as liaison between schools and families to strengthen student engagement.
  • Supervised team members and ensured compliance with program requirements.

Case Manager Monitor

Communities In Schools of Hidalgo County (Full-Time, 40 Hours)
08.2012 - 07.2014

Supervisor: Dulce Aguilar

Email: daguilar@cishidalgo.com

Phone: (956) 630-0016

4603 N. Jackson Rd Suite D & E

McAllen, TX 78504


  • Assisted students and families through assessment, planning, and service delivery.
  • Tracked individual progress and maintained compliance with program standards.
  • Supervised team members and ensured compliance with program requirements.


Education

Bachelor of Science - Rehabilitative Services

The University of Texas Pan American
Edinburg, TX
01.2012

Associate of Arts - Teaching – Elementary Education

South Texas College
McAllen, TX
01.2010

High School Diploma -

James Nikki Rowe High School
McAllen, TX
01.2007

Skills

  • Immigration law compliance
  • Adjudication
  • Case management
  • Client advocacy
  • Program coordination
  • Stakeholder relations
  • Decision-making
  • Data management systems
  • Microsoft Office Suite
  • Legal research
  • Oral communication
  • Document review
  • Organizational skills

Certification

  • Completion of Immigration Services Officer Basic Training (2025)
  • Youth Mental Health First Aid (2022)
  • Suicide Awareness & Prevention
  • Child Maltreatment Responsibilities
  • Bullying Prevention
  • Classroom Management
  • FERPA & HIPAA in Schools
  • Cybersecurity Awareness
  • Digital Citizenship
  • Customer Service in Education
  • Armed Intruder Awareness
  • Google Classroom / Meet

Languages

English
Spanish

Timeline

Immigration Services Officer (1801, GS 7)

Citizenship and Immigration Services (USCIS) (Full-Time, 40 Hours)
10.2024 - Current

Assistant Program Coordinator

Communities In Schools of Hidalgo County (Full-Time, 40 Hours)
07.2024 - 10.2024

Case Manager Monitor / Team Lead

Communities In Schools of Hidalgo County (Full-Time, 40 Hours)
08.2021 - 07.2024

Case Manager Monitor

Communities In Schools of the Coastal Bend (Full-Time, 40 Hours)
08.2014 - 07.2021

Case Manager Monitor

Communities In Schools of Hidalgo County (Full-Time, 40 Hours)
08.2012 - 07.2014

Bachelor of Science - Rehabilitative Services

The University of Texas Pan American

Associate of Arts - Teaching – Elementary Education

South Texas College

High School Diploma -

James Nikki Rowe High School