
Dedicated Immigration Services Officer with extensive experience in case adjudication and customer relationship management. Proficient in conducting thorough background checks and resolving complex inquiries, contributing to improved operational efficiency and enhanced public trust. Proactive Immigration Services Officer skilled in immigration policy interpretation and benefit adjudications. Adept at training and collaborating across teams to ensure compliance and improve operational efficiency. Committed to enhancing national security through detailed background investigations.
Background Check Unit (BCU) officer.
.
· Educated community on benefits of Supplemental Nutrition Assistance Program (SNAP), increasing awareness and participation.
· Engaged in creative outreach throughout the county to attract clients to the program.
· Developed and implemented creative outreach initiatives across the county to effectively attract clients to the program.
· Established and nurtured partnerships with community organizations to enhance referral network and support for clients.
· Compiled and submitted monthly statistics for agency and quarterly reports for grant reporting.
· Investigated suspected maltreatment and abuse of children to ensure child safety and well-being.
· Responded to calls of suspected child abuse by making phone calls, visiting homes, checking on facts, interviewing adults, children, and other witnesses.
· Collaborated with law enforcement and family court to coordinate child protection efforts and legal proceedings.
· Determined cases of abuse as part of a multidisciplinary team to provide comprehensive support for affected families.
• Graduate of the USCIS Emerging Leaders Course (06/23/26).
• Capstone project, "Solve a Real World Problem." Created a mental health awareness event and delivered a presentation to the cohort.
• Graduate of the ISO-2 skill-building class at the Academy Training Center, Charleston, SC (10/24/24).
• Graduate of the Nebraska Service Center Pioneer Prep Academy Class #34 Leadership Development Program (03/18/24).
• Recipient of eight individual cash or time-off awards.
• Completed six-week BASIC training course for Immigration Services Officers (03/05/20).