Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
References
Timeline
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Venus Valdez-Wang

Chatham,NY

Summary

Dedicated Immigration Services Officer with extensive experience in case adjudication and customer relationship management. Proficient in conducting thorough background checks and resolving complex inquiries, contributing to improved operational efficiency and enhanced public trust. Proactive Immigration Services Officer skilled in immigration policy interpretation and benefit adjudications. Adept at training and collaborating across teams to ensure compliance and improve operational efficiency. Committed to enhancing national security through detailed background investigations.

Overview

1
1
Language
17
17
years of professional experience

Work History

Immigration Services Officer 2 (GS-12 Step, Series 1801)

Nebraska Service Center/Vermont Service Center
Albany, NY
08.2024 - Current

Background Check Unit (BCU) officer.

  • Contacted record owners to obtain critical information on threats to public safety and national security.
  • Analyzed and dispositioned negative information in the TECS system related to petitioners, applicants, and beneficiaries seeking immigration benefits.
  • Investigated various electronic systems to collect information on potential adverse actions, fraud, and criminal activities.
  • Identify potential public safety and national security hits and refer them to the appropriate teams.
  • Wrote resolution memos to inform adjudicators of potential issues arising from negative information.

Immigration Services Officer 2 (GS-11/12, Step 1, Series 1801)

Nebraska Service Center
12.2022 - 08.2024
  • Conducted research and analysis of internal and external electronic systems to ensure accurate adjudication of I-129 H1B petitions.
  • Identified fraudulent cases during adjudication of electronic I-129 H1B petitions, enhancing integrity.
  • Issued Requests for Evidence (RFE) to clarify cases with insufficient documentation, ensuring comprehensive review.
  • Delivered denial notices, including Notices of Intent to Deny (NOID) and Notices of Intent to Revoke (NOIR).
  • Adjudicated ancillary benefits for derivative family members, including i-539 H4 and i-765 C26 applications.
  • Trained and mentored newly hired Immigration Services Officers in complex I-129 H1B adjudication procedures, policy interpretation, electronic systems, and case analysis.
  • Managed responsibilities while working remotely in the I-129 business division, ensuring strong communication and collaboration among team members.

.

Immigration Services Officer 1 (GS-07/09, Step 2, Series 1801)

Nebraska Service Center
06.2019 - 12.2022
  • Granted and denied I-765 applications for employment authorization and I-131 travel documents, ensuring compliance with immigration regulations.
  • Processed I-130 petitions for alien relatives using evidence rules to assess fraud risks.
  • Identified potential fraud in adjudicating electronic I-130 and I-765 filings, issuing detailed denials.
  • Resolved 27,000+ case-specific customer inquiries through electronic service requests using SRMT program, improving customer satisfaction and response times.
  • Collaborated with congressional liaisons to resolve constituent issues during critical backlog periods.
  • Developed training resources, procedural guides, and reference materials to improve onboarding and increase adjudication consistency among officers.
  • Improved standard operating procedures and supported team inquiries, contributing to enhanced departmental efficiency.

Nutrition Outreach Education Program Coordinator

Catholic Charities of Columbia and Greene Counties
Catskill, NY
10.2015 - 05.2019

· Educated community on benefits of Supplemental Nutrition Assistance Program (SNAP), increasing awareness and participation.

· Engaged in creative outreach throughout the county to attract clients to the program.

· Developed and implemented creative outreach initiatives across the county to effectively attract clients to the program.

· Established and nurtured partnerships with community organizations to enhance referral network and support for clients.

· Compiled and submitted monthly statistics for agency and quarterly reports for grant reporting.

Child Protective Services Caseworker

Greene County Dept of Social Services
Catskill, NY
04.2015 - 09.2015

· Investigated suspected maltreatment and abuse of children to ensure child safety and well-being.

· Responded to calls of suspected child abuse by making phone calls, visiting homes, checking on facts, interviewing adults, children, and other witnesses.

· Collaborated with law enforcement and family court to coordinate child protection efforts and legal proceedings.

· Determined cases of abuse as part of a multidisciplinary team to provide comprehensive support for affected families.

Immigrant Advocate

San Luis Valley Immigrant Resource Center
Alamosa, Colorado
09.2009 - 05.2013
  • Served as an Accredited Representative with the Board of Immigration Appeals, practicing family-based immigration law with the Department of Homeland Security.
  • Facilitated family-based immigration services for eligible clients, ensuring compliance with immigration regulations.
  • Coordinator of the Por Ti Misma Program for battered immigrants at the San Luis Valley Immigrant Resource Center.
  • Designed and delivered training workshops for community agencies, legal advocates, and service providers on Immigration Law topics, including VAWA self-petition (I-360) and U Visa adjudicative requirements, improving stakeholder capacity to support vulnerable immigrant populations.
  • Developed instructional materials, presentations, and case-based learning resources for immigration law trainings focused on humanitarian and family-based relief.

Education

Bachelor's of Art - History with an Emphasis in Government, Spanish, Business Administration

Adams State College
Alamosa, CO
01-2006

Skills

  • Immigration law & policy interpretation
  • Benefit adjudications
  • Training delivery & facilitation
  • Curriculum/resource development
  • Fraud detection & risk analysis
  • Background investigations
  • Technical instruction
  • Case adjudication
  • Program coordination
  • Data analysis
  • Leadership & mentoring
  • Cross-functional collaboration
  • Public speaking

Accomplishments

• Graduate of the USCIS Emerging Leaders Course (06/23/26).
• Capstone project, "Solve a Real World Problem." Created a mental health awareness event and delivered a presentation to the cohort.
• Graduate of the ISO-2 skill-building class at the Academy Training Center, Charleston, SC (10/24/24).
• Graduate of the Nebraska Service Center Pioneer Prep Academy Class #34 Leadership Development Program (03/18/24).
• Recipient of eight individual cash or time-off awards.
• Completed six-week BASIC training course for Immigration Services Officers (03/05/20).

Languages

Spanish
Professional

References

  • Available Upon Request

Timeline

Immigration Services Officer 2 (GS-12 Step, Series 1801)

Nebraska Service Center/Vermont Service Center
08.2024 - Current

Immigration Services Officer 2 (GS-11/12, Step 1, Series 1801)

Nebraska Service Center
12.2022 - 08.2024

Immigration Services Officer 1 (GS-07/09, Step 2, Series 1801)

Nebraska Service Center
06.2019 - 12.2022

Nutrition Outreach Education Program Coordinator

Catholic Charities of Columbia and Greene Counties
10.2015 - 05.2019

Child Protective Services Caseworker

Greene County Dept of Social Services
04.2015 - 09.2015

Immigrant Advocate

San Luis Valley Immigrant Resource Center
09.2009 - 05.2013

Bachelor's of Art - History with an Emphasis in Government, Spanish, Business Administration

Adams State College