EMILY RAMOS
CHICAGO,IL
Summary
Dedicated Immigration Services Officer with 20+ years of federal government experience managing complex immigration processes, leading high-volume operations, and training teams. Proven expertise in adjudication, compliance, and program management. Recognized for ensuring accuracy, maintaining regulatory standards, and delivering exceptional service to applicants and colleagues. In-depth Knowledge of biometric verification and legal analysis, ensuring adherence to immigration laws while providing exceptional mentorship and support to colleagues.
Overview
28
28
years of professional experience
Work History
Immigration Services Officer
Department of Homeland Security, USCIS
Chicago, IL
06.2007 - 09.2025
- Assisted applicants in completing immigration forms and gathering necessary documentation
- Conducted preliminary reviews of applications to ensure compliance with immigration regulations
- Provided support in scheduling interviews and coordinating appointments for applicants
- Maintained accurate records of applicant information in immigration databases
- Oversee Application Support Center operations, ensuring compliance with federal regulations and USCIS performance standards.
- Conduct independent research and adjudicate complex applications and motions, including N-600, I-290B, and I-90.
- Supervise and collaborate with contract staff; approve fingerprint waivers, manage scheduling, and verify applicant identity and documentation.
- Review immigration records, resolve discrepancies, and coordinate with local field offices as needed.
- Train and mentor officers on USCIS systems (ELIS, ECHO, etc.); provide subject-matter expertise to senior leadership.
- Serve as liaison with IT for technical issues, supporting operational continuity.
Immigration Information Officer
Department of Homeland Security, USCIS
Chicago, IL
03.2007 - 06.2007
- Counseled the public on immigration law and eligibility requirements.
- Screened and reviewed applications for accuracy, completeness, and prima facie eligibility.
- Advised applicants to prevent improper filings and ensured compliance with statutory requirements.
District Adjudications Officer
Department of Homeland Security, USCIS
Chicago, IL
05.1999 - 03.2007
- Adjudicated a wide range of immigration applications and petitions under the INA.
- Conducted interviews, took sworn testimonies, and administered oaths.
- Trained and guided new officers on immigration law and adjudication processes.
- Represented USCIS at outreach programs and provided support to customer service units.
- Acted as Section Supervisor during management absences.
Applications Clerk
Department of Justice, U.S. Immigration and Naturalization Services
Chicago, IL
11.1997 - 05.1999
- Processed naturalization applications and prepared cases for officer adjudication.
- Supported oath ceremonies and provided bilingual assistance to applicants.
- Maintained and updated records in CLAIMS 4 and RNACS systems.
- Processed and organized documents for efficient retrieval and compliance with company standards.
Education
Associate of Science - Travel And Airlines / Business Management
Northwestern Business College
Chicago, IL06-1988
Skills
- Immigration Law & Policy Interpretation
- Case Adjudication (N-600, I-290B, I-90, Naturalization)
- Biometric & Identity Verification
- Operational & Staff Management
- Compliance & Quality Assurance
- Training & Mentorship
- Research & Legal Analysis
- USCIS Systems: CLAIMS 4, CIS2, CPMS, ELIS, ECHO, EDMS, TECS, STACKS, PCQS, PALMS, DSMS, RIALS, PCIS, WORD, EXCEL, NVIC (NATIONAL CRIMES INFORMATION CENTER) NCIC,
Languages
Spanish
Native or Bilingual
Timeline
Immigration Services Officer
Department of Homeland Security, USCIS
06.2007 - 09.2025
Immigration Information Officer
Department of Homeland Security, USCIS
03.2007 - 06.2007
District Adjudications Officer
Department of Homeland Security, USCIS
05.1999 - 03.2007
Applications Clerk
Department of Justice, U.S. Immigration and Naturalization Services
11.1997 - 05.1999
Associate of Science - Travel And Airlines / Business Management
Northwestern Business College